Job Title: IT Solutions Technician Apprentice / Technical Support Administrator
Location: Newbury
Salary: £12,000
Job Type: Full Time, Permanent
Are you an IT Enthusiast wanting to kick start your career within a tech company? Due to continued growth, the company have an exciting opportunity to join their team as an IT Apprentice, providing IT support to clients. You must be an excellent communicator, be able to work in a busy environment and be passionate about IT.
The team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and they try to make it a fun and productive workplace, where everyone can develop new skills.
The Role:
This role will involve answering calls from customers who have a technical query, asking appropriate questions to gather information regarding their issues, recording this detail onto the CRM platform, and allocating this ticket to a member of the technical team to action.
Responsibilities:
- Analysing the tickets and queries then creating and running reports
- Maintaining a database of technical queries
- Creating technical diagrams (training will be provided)
- Providing general administration support to the team as required
- Ability to clearly and confidently communicate face to face, over the telephone or in writing
- Show excellent customer service skills to include: building rapport and trust, conflict management, influencing and reinforcement techniques.
You will be provided with full training on the use of all company systems relating to this role.
In addition to the above, they will support you in achieving your IT Solutions Technician Level 3 Apprenticeship.
About you:
- Excellent communication skills
- Team player
- Positive attitude and keen to learn
- Resilient
- Ability and an interest to learn new systems and technologies
- Organised and able to prioritise tasks
- Solution driven
- Minimum of 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent qualifications) preferred
- IT/Technical knowledge would be desirable.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Apprentice, IT Apprenticeship, Trainee Helpdesk, IT Support Apprenticeship or Junior Support technician may also be considered for this role.
