IT Project Coordinator / Analyst

Job title: IT Project Coordinator / Analyst

Salary: 37,386.00 – 43,155.00 GBP per Year

Location: Aberdeen

Job Type: Full Time – 35.0 Hours per Week, Permanent, Hybrid working. Relocation available subject to conditions.

Robert Gordon University (RGU) – Aberdeen’s university of choice for thousands of staff and students – has a stunningly beautiful campus and a well-established reputation as an innovative, friendly and thoroughly modern university.

The role:

Due to an increasing dependency on IT technologies and services including support for remote working, any device access, and a growing portfolio of new cloud-based initiatives, we are seeking a problem solving and analytical IT Project Coordinator/Analyst professional to work across all aspects of the IT projects portfolio.

You will work to defined goals and objectives, within a project, under general guidance and minimum supervision providing support to all project team members and programme and project managers.

You will have a working knowledge of project management methodologies and tools (i.e. PRINCE 2 and SCRUM) with demonstrable project coordination experience including task management and progress reporting, and business analysis experience in an IT environment, with an emphasis on the specification, testing, implementation and support of information systems.

You will have time management, planning and organisational skills, excellent attention to detail and customer facing skills, with proven expertise in building engagement with a wide range of organisational stakeholders, and the ability to tailor messages for different audiences.

Duties include:

• Working to defined goals and objectives, within a project, under general guidance and minimum supervision providing support to all project team members and programme and project managers.
• Capturing the necessary information and document feasibility reports, options appraisals, business cases, detailed requirements specifications and tender documents ensuring that these are clearly understood by stakeholders and end users and also by technical staff (internal and external) involved in the delivery of a solution often in conjunction with external suppliers.
• Understand business objectives and current processes and prepare recommendations for revised processes and IT systems to achieve cost savings and improvements in efficiency and effectiveness.
• Carry out project support activities under the guidance of the project manager, which could include management of tasks within a project workstream and reporting on progress.
• Carry out data analysis activities for the purpose of data cleansing, data migration between systems or to enable the definition and build of data interfaces between systems.
• To plan, document and manage the testing process and co-ordinate the user acceptance testing of delivered solutions using available testing support tools.
• To support the rollout of IT solutions within projects to the user community, giving presentations, coaching and training where required thus ensuring that the solutions deliver their intended objectives.
• To coordinate and complete the analysis and requirements gathering for small requests received within IT Services and to work to see these to completion where required.

Person Specification

• First Degree or a demonstrable track record of working in a project coordination/analysis role in an IT Environment.
• Full working understanding of business and systems analysis tools and techniques including: interview techniques, workshop skills, listening skills, documentation techniques e.g. flow charts & swim lane diagrams.
• Working knowledge of project management methodologies and tools i.e. PRINCE 2 and SCRUM.
• Demonstrable project coordination experience including task management and progress reporting
• Demonstrable business analysis experience in an IT environment, with an emphasis on the specification, testing, implementation and support of information systems.
• Experience of process mapping, gap analysis and business process reengineering.
• Experience of data analysis, data modelling using appropriate tools, and data cleansing during system development.
• Experience of the preparation of Test plans, scripts and scenarios, bug collection and monitoring, and test status reporting to ensure requirements are carried through to delivery.
• Experience of the preparation of communication plans and outputs used in projects for communications activities
• Experience of working with business users, stakeholders and technical developers including system engineers, applications developers, DBA’s, Help Desk analysts and operational staff.

To apply please submit your CV, along with a cover letter detailing your suitability for the role against the requirements set out in the person specification.

Candidates with the experience or relevant job titles of: 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician, Project Coordinator, Project Management, Project Administrator, Administrator, Admin, Customer Services Executive, Administrative Assistant, Customer Support, Customer Services Administrator, Business Support, Office Administrator, Office Admin, Customer Service Representative, Client Service, Team Administrator, Team Admin, will also be considered for this role.