Job Title: IT Installation & Support Technician
Location: Perth, Scotland
Salary: £25,000 – £37,000 per annum (+ car and mobile phone allowance)
Job Type: Full time, Permanent
An exciting opportunity has arisen to join us as an IT Installation & Support Technician. Netteam tX is a comprehensive IT Managed Service Provider offering a complete suite of technology solutions to businesses across the UK
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great
We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeed is our mission
What we’re looking for
We are looking for a versatile Field Engineer to join our Technical Services Team, covering a rapidly growing client base in and around Scotland
You will be an expert in installing and maintaining Network, WIFI, CCTV & Voice solutions including IT systems such as networks, desktops, server, and cloud solutions. You will possess excellent troubleshooting and problem-solving skills and be comfortable leading on elements of project implementation from a technical perspective
You will regularly work alongside Netteam tX colleagues from other locations; we encourage an excellent team working ethos where Engineers work collaboratively to offer solutions to our clients to enhance their businesses. You will be regarded as the lead support specialist for several of our clients and as such we are keen to identify someone who builds relationships easily and is passionate about delivering excellent customer service all the time
This is the perfect opportunity for someone currently working as an IT Installation & Support Technician or someone looking to progress into a role at this level, in a supportive and friendly environment. Experience of MSP and or Hospitality is advantageous but not essential
Key requirements
- Ability to confidently design, install, commissioning and maintaining a range of IT systems to include CCTV, Wifi and Network platforms
- Good knowledge of IP, networking, and IT infrastructure
- Ability to run, patch and terminate cabling to support installation of new hardware
- Ability to provide training to end users for systems being installed and managed
- Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc
- Exposure to support systems covered by client contracts
- Experience in remote diagnostics including analysis and monitoring
Technical experience
- Proven knowledge and ability to work on issues relating to Networking, WIFI, CCTV and Desktop systems etc
- Basic understanding of Windows Server infrastructure
- Full System knowledge of Meraki, HP/Aruba, Ruckus, Watchguard hardware to cover installation, maintenance and troubleshooting
- Network architecture and system management, including configuring devices consisting of routers, firewalls, and switches (L1, L2 & L3)
- Security process & procedures, which promote best practice security while maintaining a functional user base
- Proven knowledge of a Varity of IT & security infrastructure platforms
About you
- Friendly and professional
- Excited about tech and thrives on developing an understanding of new technologies
- Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
- Recognises the importance of frequent and clear communications
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Feel that every day is a day of learning and knowledge
- Disciplined, with the ability to prioritise and execute tasks under pressure
- Harnesses pressure to deliver results
- Full UK driving license
Why join us?
- We make work life balance a normal, not a benefit
- We offer some flexibility to work from home
- A fun and productive place to work
- Great team of people to work alongside
- Workplace Pension
- Comprehensive inhouse and external training offered
- Competitive salary that reflects your skills and experience
Please click on the APPLY button to send your CV and Cover Letter for this role
No sponsorship is available for this role so you must already posses the right to live and work in the UK to be considered for the role
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs
Candidates with experience of: Hotel Technologies, IT Installation Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, 3rd Line Support Engineer, Network Support may also be considered for this role.
