Job Title: Helpdesk Support Technician
Location: Ashford, Kent
Salary: Competitive
Job type: Full time – permanent
Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales offices.
Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Do you have a genuine passion in IT and technology? If so, our Helpdesk Support Technician role might just be the new career choice for you. We’re looking for a confident individual to join our team.
The Role
As a Helpdesk Support Technician, you will be responsible for 1st and 2nd line helpdesk support, responding to telephone and email support requests to both in-house and remote members of staff. Assisting the IT dept with daily tasks including monitoring backups, password resets, PC builds, SCCM administration etc. The candidate will be required to assist in IT project work as necessary. The role is both challenging and fast paced and will require the ability to work on your own initiative as well as part of a team.
The position is based at our office in Ashford, Kent. Working hours are Monday to Friday, 8.30 – 17.00, although some flexibility will be required.
What are your skills necessary to perform this role:
- Previous experience in a similar role.
- Advanced knowledge of Windows Desktop software including Windows 10/11.
- Advanced knowledge of MS Outlook, Office 365 and Team Viewer.
- General networking experience including TCP/ IP, DNS, DHCP and Internet technologies.
- Familiarity or experience with Windows Server, SharePoint, SAP and SCCM desirable but not essential.
- Excellent problem-solving approach to tasks.
- Good communication skills.
- Positive, can-do approach.
- Minimum 4 GCSEs at minimum Grade C/ Level 4 or equivalent, including Maths and English.
What can you expect from us?
- A friendly and inclusive working environment.
- 23 days annual leave plus 8 public bank holidays.
- Your birthday off.
- Life insurance of four times your basic salary.
- Company Pension scheme with generous employer contributions.
- Membership to a Healthcare or Cash Plan scheme.
- Competitive basic salary (depending on experience).
- Bonus scheme.
- Hybrid Working options available.
Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Friday 13th January 2023. Interviews will be arranged in January 2023. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
The successful candidate will need to provide their proof of right to work in the UK and will be subject to a basic DBS check.
Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status.
Please contact us to let us know if you need any reasonable adjustments during the recruitment process.
No agency support required, thank you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
