Job Title: IT Helpdesk Engineer
Location: Beaconsfield
Salary: £24,000 – £28,000
Job type: Full Time
This is a great opportunity to use your IT skills to support the Shanly Group of companies and be part of its continued success.
Working from our newly refurbished office in beautiful Beaconsfield old town, you will play a key part in delivering a first-class IT service for all our employees which includes Shanly Homes (an award-winning regional house builder) and Sorbon Estates (a highly successful property investor).
The role:
Suiting a motivated and hardworking individual who is keen to be part of a fast-paced, entrepreneurial environment, you will:
- provide first and second line support to employees on a range of IT issues, with a can-do attitude you will seek to resolve these as swiftly as possible
- prioritise these issues as they are raised through the ticketing system and telephone
- administer the process for new employees and leavers, including using the Microsoft 365 admin portal
- ensure that all IT records and registers are actively updated
- complete regular IT operational activities such as systems backups, etc
- regularly review and highlight recurring problems and consider potential recommendations to resolve these.
About you
- previous experience in a similar IT support role
- proven working knowledge of Microsoft Office 365, Windows 10, Active Directory, Windows Servers & Networking
- driving licence and own transport as the role will involve some support to the team based on our developments
- well organised and able to prioritise a busy workload
- good communication and interpersonal skills in delivering a high standard of IT service to our employees
- great problem solver and able to work independently as well as part of a team
- a desire to learn and develop further in the role
Benefits:
You’ll be given the opportunity to work in a collaborative environment that combines the friendliness of a privately-owned business with all the benefits of a financially strong company that has stood the test of time.
As well as the standard benefits you’d expect – a competitive salary, 25 days annual leave (increasing with service to 30) and company social events – we also offer:
- discretionary annual and long-term bonus schemes (up to 15% of annual salary)
- pension scheme through salary exchange
- free life assurance
- discount scheme with a range of savings from retail to travel
- wellbeing benefits – a cycle to work scheme, weekly bootcamp and access to an Employee Assistant Programme
- a welcoming culture where employees are generous with their time and their support
- easy commutable office in Beaconsfield with great road connections being just off the M40
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
