Job Title: IT Field Engineer
Location: City of London
Salary: £33,000
Job type: 40 hours/week – Permanent
Shift Pattern: Monday – Friday between 8:30-18:00
About us:
Labyrinth has achieved significant growth over the past years through its honest and efficient approach to IT support, so this is an exciting opportunity for you to join us and help us in our mission to change the reputation of the industry.
We need a new IT Field Engineer to join our busy support team in our City of London office, supporting a range of clients from a variety of sectors including law and finance. This role will predominantly be field based providing on-site support to different clients, but there will also be some desk-based helpdesk cover required.
You will be a self-starter who is motivated, detail oriented and has strong communication skills.
In return, you will get to work with a range of technologies, be part of an excellent work culture and receive a competitive renumeration package.
Job Role:
- Carry out scheduled and reactive support visits to our clients, typically providing desktop level support
- Cover the helpdesk as required taking support queue calls, providing remote support, and updating service tickets
- Carry out routine maintenance on client systems periodically
- Assist in the setup of new users and computers for clients
- Participate in projects as required
- Provide a high standard of customer service to all clients, communicating clearly, maintaining a professional image, and providing regular updates on service tickets
- Ensure ticket response and resolution SLAs are met
- Ensure relevant client documentation is updated when changes are made
- Maintain a good understanding of our core managed service offerings
- For candidates with the relevant hands on experience (not essential), there will be the opportunity to periodically get involved in installing data cables, access points and other network devices
- 40 hours per week in a shift pattern Monday – Friday between 8:30 – 18:00
Essential Experience/Skills:
To be selected for interview, you MUST be able to demonstrate a minimum of one year working in an IT support role using all of the following technologies:
- Microsoft 365 (admin tenant)
- Windows 10
- Microsoft Office
- Basic understanding of Networking
- Must be ‘Hands On’ with IT Hardware and Basic Tools
- Confident with a Can-Do Attitude
Please do not apply for this role if you do not have at least a year of experience providing 2nd Line/Desktop Level Support.
This is a customer facing role, so excellent written and verbal communication skills are also essential, as are demonstrable attention to detail and strong organizational skills.
Required Qualifications:
- High level pass in GCSE Maths and English Language (or relevant international equivalent)
- Any relevant industry or vendor qualifications (for example CompTIA Network + or Microsoft certifications) are highly advantageous but not mandatory.
Remuneration:
- £33,000 package + company profit share scheme
- Funded training and certifications
- 20 days annual leave (+ bank holidays) increasing by 1 day for each full year of service up to a maximum of 25 days
All of the above is subject to passing the 6-month probationary period.
Please click on the APPLY button to send your CV for this role.
Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support may also be considered for this role.
