Job Title: Projects Administrator
Location: Swansea – Llansamlet
Salary: £20,000-£22,000
Job Type: Full Time, Permanent
Working Hours: Monday to Friday – 8am to 6pm (8.5 hour day / 42.5 hours in between these times)
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever-expanding customer base.
You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries.
Job Responsibilities:
- Planning projects that have been received from the sales team
- Facilitating and holding initial kick off meetings with sales, engineering and the customer
- Ordering services from suppliers
- Ordering hardware from suppliers
- Placing provisioning orders for things such as broadband, hosted telephony and mobiles
- Placing and managing number ports
- Scheduling engineers to attend site for installation and training
- Consistently updating customers on the progress of their orders
- Booking in stock and managing stock
- Provide documentation and a clear handover to both the client and the support teams.
- Responsible for giving a first-class service at all times
Job Experience Required:
- A positive attitude with a can do approach to everything!
- Highly organised and structured individual
- The ability to multi task effectively and deal with large volumes of workload
- Excellent communication skills both verbal and written
- A team player
Renumeration and Benefits:
- Basic Salary of £20,000-£22,000
- Staff Share Equity Scheme
- New customer referral incentive
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Candidates with the relevant experience or job titles of: 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician, Project Coordinator, Project Management, Project Administrator, Administrator, Admin, Customer Services Executive, Administrative Assistant, Customer Support, Customer Services Administrator, Business Support, Office Administrator, Office Admin, Customer Service Representative, Client Service, Team Administrator, Team Admin may also be considered for this role.
