Job Title: Internal Sales Manager
Location: Fenstanton, Cambridgeshire
Salary: £45,000 – £50,000 per annum
Job Type: Permanent, Full time
Working Hours: 42.5 hours per week, Monday to Friday, 8.00am – 5.00pm
Centrado is a progressive UK company that supplies materials to the picture framing industry. We supply all materials required for making a frame. We firmly believe in regular personal contact with our customers and offering a friendly, knowledgeable service to all Customers. We have grown through geographical expansion, competitive sourcing and increased product range and have just recently moved into larger, new purpose built premises located on The Lake Business Park, Fenstanton, Cambridgeshire PE28 9RB.
About the role:
We are recruiting for someone to take responsibility for managing the Customer Service team. The role will be internally based and primarily focused on the activities of the internal team but it is also important to understand and work closely with, the external sales team, to ensure all activities are aligned.
Key Duties:
- Inspire and motivate to create an engaged and performance focused team
- Develop Customer relationships
- Weekly meetings with the Sales Director to analyse sales activities, team performance and overall sales performance
- Dual visits with the external sales team to view their activities and build direct relationships with Customers (approximately 1 day per quarter)
- Attend weekly team meetings with the external team (virtually) to review sales performance and share company updates
- Attend monthly and quarterly sales meetings
- Utilise the company DIFOT (Delivered In Full On Time) system to drive improvements
- Oversee follow up actions following field visits by the external sales team
- Manage outbound telephone sales campaigns
- Performance manage your team using Company processes to meet measurements and review schedules
Key Requirements:
- Self-motivator with a desire to succeed
- Knowledge of data analysis and effective reporting
- An outstanding leader and manager of people who demonstrates the Centrado Vision and Values and nurtures the culture
- Effective judgement and decision-making
What we offer you:
- Salary: £45-50,000 per annum, dependent upon experience
- Holiday: 23 days per annum
- Employee Assistance Programme
- Annual Pay Reviews
- Employee Recognition Awards
- New purpose built business premises with on site parking
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Account Manager, Business Support, Experienced Account Manager, Key Account Manager, Key Accounts, Sales Account Manager, Senior Business Development Manager, Customer Services Executive, Customer Service Representative, Customer Service Administrator, Customer Service Manager, Customer Service Supervisor, Senior Business Development Manager, Senior Sales Executive, Sales Manager, Senior Sales Manager, B2B Sales, Senior Business Development Executive, Customer Service Team Leader may also be considered for this role.
