Internal Sales Engineer

Job Title: Internal Sales engineer

Location: Wokingham

Salary: £25,000-£30,000

Job Type: Full Time permanent

This is a permanent vacancy, office based working Monday – Friday 8:45am – 5:00pm. The salary will be dependent on experience.

We are a custom technology solutions company that strive and deliver to meet our customer’s specific requirements

Our diverse and professional team are encouraged to bring their authentic selves to work. As a member of our welcoming and collaborative team, you will be inspired by your leaders and peers, and your success will be measured on your accomplishments. Innovation, nurturing, and integrity are among our core values that guide everything we do as a Company. We offer a competitive basic salary, on-site parking, and very attractive benefits.

We are currently seeking an Internal Sales Engineer reporting to the Internal Sales Manager. The Inside Sales Engineer will maintain existing business opportunities and grow new business opportunities by working with the Sales Manager/Field Sales team to build successful customer relationships

The job role

• Qualify and understand the nature of the request for client quotes
• Determine resale price and lead time
• Enter quotation on Netsuite (CRM system)
• Ensure all quotations comply with existing regulations (ITAR, Export Compliance, etc.)
• Working with the Field Sales team, convert quotations to orders and keep relevant teams and systems updated
• Ensure both customer and Company have a clear understanding of the terms that are in place, including currency agreements
• Accurate processing of customer orders, ensuring that all orders comply with current legislation and Company guidelines
• Where required, work with Purchasing and suppliers to ensure export licenses are in place
• Proactively pre-progress and update open customer orders where appropriate on a monthly basis
• Proactively informing customers and Sales teams when delivery dates change, both verbally and electronically
• Work with purchasing department and suppliers to ensure orders are delivered on time
• Work with management to look for process/ways of working improvements that add value for the customer and company
• Regularly update customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business
• Regularly update customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business.
• Dealing with customer enquiries on existing and shipped orders
• Controlling and monitoring buffer, safety and consignment stock agreements, where these have been agreed with customers and the company management
• Managing post-sale issues, e.g. queries, complaints, RMAs and repairs
• Work with Field Sales team to proactively manage customer orders and contracts to ensure prices and lead-times are reviewed and renewed in a timely fashion (using drift report).
• Work with Field Sales team to establish and meet/exceed customers KPI’s. This may require KPIs to be created and agreed
• Work with Field Sales team to ensure NetSuite is kept up to date
• Understand the gaps in customer Whitespace and work with Field Sales team to fill in the gaps and create strategies to offer company solutions
• Work with Field Sales team to promote exclusive and strategic suppliers to the customers
• Work with Field Sales team to establish customers’ preferred communication routes but ensure we do not solely rely on email to build relationships

Person specification

This role would suit an individual who has experience within a similar B2B position You must be able to organise and prioritise whilst juggling multiple tasks. Be effective in the use of questioning and listening to establish customer needs. You will be able to work effectively independently and as part of the wider team.

Skills and experience

• Good customer service and relationship building skills
• Confident in negotiation processes
• Good numerical skills
• Calculating quotes
• Excellent attention to detail and a positive attitude
• Experience of MS office and in-house systems

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of: Sales, Sales Negotiator, Technical Sales Support, Direct Sales, B2B Sales, Business Development Manager, Key Account Manager, Business to Business Sales, New Business Sales Executive, New Business, Lead Generation Sales, Lead Generation, Sales Executive, Key Sales Executive, Business Development, Direct Sales, Key Sales, Business Developer, Sales Development, Business Development Executive may also be considered for this role.