Job Title: Installations Maintenance Manager/Lead Engineer
Location: Winchester
Salary: £35-45K + Bonus + Pension + PMI OT paid at single time.
Job Type: Permanent
Whitwam AV integration is a leading supplier of designed, dependable and high-quality AV systems. We provide our clients with a detailed end to end solution, from conceptual design, through to build completion and continued support services.
The Job Role:
Maintenance Engineering
- Manage the maintenance client contracts and maintenance/support works, with support from the operation manager and Sales director.
- To take the lead role in all customer maintenance work. Carry out both preventive maintenance and unscheduled support visits for all the WAVI clients as needed.
- To provide the main point of contact for all email and telephone support calls for our maintenance clients.
- To provide out of hours and weekend support on an occasional basis if required.
- To provide direction and supervision of any AV Engineers, technicians or assistant assigned and take responsibility for on-site liaison with client representatives and other parties.
- To be responsible for creating all maintenance reports, keeping records and documentation trails up to date, ensuring maintenance colleague also record all data in line with company needs.
- To assist the installation team with build/install projects as required, helping to ensure continuity of engineering from installation to support and maintenance.
- Take an active role in the WAVI team support, assisting with the management of in-house PAT testing, equipment fault finding and repairs for both company and client equipment.
Installation Team Support
- To assist on occasion, the technical director and sales team in the design stage of projects, to help ensure maintainable solutions are produced, tasks may include research and documentation.
- To manage and maintain the maintenance diary and bookings, working with the team to ensure that staffing requirements are suitable for maintenance and support jobs.
- To input, update and help collate all customer and supplier data as required by software systems in use.
- To carry out, organise and manage in house maintenance tasks, such as PAT testing of any Installation portable equipment, Ladder and vehicle checks and maintenance of company systems.
- To undertake supplier training courses on new equipment and systems that may be implemented within installation projects
The Candidate:
Requirements
- In-depth understanding and experience with a broad range of AV equipment.
- Understand and demonstrate good practical termination skills.
- Have good communication skills, both written and verbal
- Be comfortable with leading others and client communication.
- Be fluent in modern computing, both hardware and software
- Good ability to use windows-based & Mac applications.
- Use of Microsoft SharePoint
- Have ECS or CSCS health & safety certification.
- Audinate Dante certification level 2
- Crestron field technician track
- QSYS level 1 min
Advantageous
- CTS
- Extron AV associate
- Yamaha DSP knowledge
- Jet built experience.
Benefits:
- Office based in beautiful Winchester, Hampshire
- Company credit card
- Fuel card
- use of Pool vehicles
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Audio Visual Installation, AV Installer, Installation Technician, Installer, Senior Installation Engineer, AV Installation Engineer, Technician, Events Installer, AV Installation Technician, Installation Engineer, Installation, Field Service Engineer, Field Engineering, Engineering, Maintenance Engineer, Electrical Engineer, AV Tech, Audio Technician may also be considered for this role.
