Income Services Manager

Job Title: Income Services Manager

Location: Leeds

Salary: £46,810.38 per annum

Job Type: Permanent, Full time

Leeds Federated is a housing association with around 4,300 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.

Purpose of role:

The Income Services Manager’s role is to manage and oversee our overall approach to income management, financial inclusion as well as strengthening our approach to rents and service charges, ensuring customers receive a high-quality services. A key responsibility will be developing and implementing effective strategies to maximise the Association’s income and taking account of the financial capability of customers. The Income Services Manager works closely with the wider team to maximise the commercial performance of the assets, maintaining high levels of customer satisfaction and tenancy and neighbourhood sustainability.

As a member of the Customer Service Management Team, the Income Services Manager contributes to the formulation and delivery of strategies and policies and supports the department in delivering consistent, high quality services through the management and maintenance of processes, policies and procedures. The Income Services Manager is expected to ensure the consistent application of corporate policies and to contribute to a corporate culture of commercial astuteness, professional curiosity and continuous improvement.

Key Accountabilities:

• Lead and manage the delivery of high-quality income management and financial inclusion and support services to meet performance targets and assist in the delivery of the department’s, strategic and operational objectives.
• Monitor, support, train and motivate a team of staff to deliver income management and financial inclusion and support services ensuring high levels of customer service are given to customers and colleagues.
• Oversee and manage processes relating to income management and financial inclusion to ensure debt to the Association is minimised and the Association’s policies are consistently applied.
• Provide advice, expertise and guidance on best practice in respect of income management and financial inclusion policies and procedures.
• Maintain strong commercial and financial awareness.
• Delivers excellent customer service and achieves high levels of customer satisfaction, tenancy and neighbourhood sustainability.
• To contribute to the effective running of the Customer Service Team and to participate in a culture of continuous improvement.

Person Specification:

Knowledge & Experience:

• Experience of working in a role focussed on the collection of rental or other income, or credit control.
• Proven leadership & management experience.
• Good knowledge of income management policy and practice.
• Experience of using data to diagnose business performance issues.

Skills & Abilities:

• Experience of working within a wider management team.
• Ability to lead and motivate a team to perform to a consistently high standard.
• Ability to engage effectively with colleagues to deliver results.
• Able to meet individual and job specific targets set by line manager.
• Able to build and maintain positive working relationships both internally and externally.
• Ability to recognise where changes are needed in administrative processes and procedures to provide an efficient and effective service.
• Ability to coach and develop team members, building confidence and delivering performance improvement.
• Able to attend meetings outside normal office hours from time to time as required.

Qualifications:

• GCSE or equivalent level of education.
• Degree level or equivalent housing qualification.

Other:

• Holder of a valid driving licence (where identified as a specific requirement).

Benefits:

As well as a competitive salary we can offer you:

• Agile working environment.
• 30 days annual leave.
• DC pension schemes.
• Cycle to Work Scheme.
• Health cash plan.

Additional Information:

Shortlisted candidates will be contacted regarding an interview.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Fed is an equal opportunities employer and promotes diversity in everything we do, and therefore welcomes applications from all sections of the community.

Please click on the APPLY button to be redirected to the company’s careers page to apply for this role.

Candidates with experience or relevant job titles of; Qualified Accountant, Senior Accounts Manager, Accounts Manager, Finance Manager, Bookkeeper Manager, Senior Finance Officer, AAT Qualified, ACCA Qualified, Management Accountant, CIMA, Management Accountancy, Finance Manager, will all be considered.