Job Title: Incident Management Coordinator
Location: Coleshill
Salary: Competitive, dependant on experience
Job Type: Permanent, Full-time
TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none.
Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.
Due to the Company’s continued success, we are looking to expand our Service team in Coleshill and are seeking an enthusiastic and dedicated Incident Management Coordinator. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.
The Role:
- Schedule maintenance visits and allocate Engineers.
- Issue and allocate jobs to the relevant engineers in line with contract KPIs.
- Managing the engineers’ diaries ensuring KPIs and appointments are met.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Liaise with the customer to ensure all updates are communicated effectively.
- Sourcing of parts for engineers
- Updating/maintaining the Company’s maintenance software
- Ensuring compliance & that company processes are following correctly.
- Typing of letters and documentation
- Completion of stores documentation & processes
- Take incoming deliveries and completion of associated paperwork.
- Liaising with Head Office for Stock replenishment.
Key Responsibilities and Accountabilities:
- Good IT skills and a familiarity with Microsoft packages are essential.
- Excellent customer service skills
- You will be a team player with ambition.
- Be able to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills
- Administration qualification (desired)
- Industry knowledge would be beneficial.
The Candidate:
- Work on your own initiative or as part of a team
- Work well under pressure and be able to meet deadlines.
- Have good attention to details and organisation skills.
- Have the desire to learn and continually improve your knowledge.
Benefits:
- Pension Scheme
- Life and Accident Insurance
- Medical Cash Plan
- Birthday Holiday
- Cycle to Work Scheme
- Employee Assistance Programme
- Sky Benefits
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Incident Management Coordinator, Incident Manager, Incident Management, Incident Coordinator may also be considered for this role.
