Job Title: ICT Service Desk Support Officer
Location: Woking
Salary: Salary Range £26,266 to £27,694 plus benefits allowance of £1,781
Hours: 37 hours per week.
Job Type: Permanent, Full time
The Role:
Do you have experience of providing first line support within an ICT environment? Are you passionate about ICT and eager to deliver excellent customer service?
Woking Borough Council is seeking a self-motivated and experienced service desk officer, to join our busy ICT Service Desk team on a one-year contract.
The team provides first line support for all aspects of ICT, including remote and office working, end point devices including thin client devices, laptops, tablets and phones, fixed and mobile telephony and network, hardware and software issues.
This role is subject to the Baseline Personnel Security Standard (BPSS) and will require a basic level DBS check as part of pre-employment checks.
The Candidate:
Applicants will need to be well organised, committed to delivering great customer service, have a desire to learn new ICT skills and be expected to demonstrate strong problem solving and analytical skills and knowledge of the following: –
- Microsoft Office Products including Microsoft 365 services and Azure AD
- Citrix
- Mitel Telephony
- Laptop and mobile device management
- Asset Management procedures
- Data and Cyber security procedures
Some evening and weekend work may be required in this role.
Benefits:
Woking in a dynamic, ambitious and fast-paced council situated in the vibrant town centre, with a culture and team spirit that makes Woking an enjoyable place to work.
The Council offers a generous flexi time scheme, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Service Desk Analyst, ICT Service Desk Analyst, IT Support Analyst, IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, 1st Line Support Analyst, ICT Services Analyst may also be considered for this role.
