Job Title: ICT Engineer
Location: Swansea (predominantly field based)
Salary: £26,000.00 – £30,000.00
Job Type: Full Time
Working Hours: Monday to Friday – 9am to 5.30pm
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an enthusiastic ICT Engineer with previous experience in VoIP / SIP and IP networks to join our team to assist with the delivery of telecoms and ICT services to our ever-expanding customer base.
You will be responsible for configuring and installing all types of ICT equipment such as lines, broadband, hosted cloud telephony, telephone systems, networks, WiFi and IP CCTV.
The ideal candidate will have a strong VOIP / SIP / IP technical background, managing distributed IP devices as well as a passion for surpassing customer expectations. Flotek distinguishes itself by offering excellent customer support backed-up by innovative technical solutions. They aim to achieve this through constant innovation, listening to their customers’ requests, and building a strong team in-house.
Job Responsibilities:
- Assist in configuring and installing telecoms and networking infrastructure (routers, switches, firewalls and VoIP)
- Conduct pre-installation meetings and gather data collection ready for pre-build of solutions
- Assist with provisioning of new customers and services
- On-site installation of telecoms and ICT equipment.
- Provide training to the customer on the solutions we provide both onsite and remotely
Job Experience Required:
- Have a telecoms / ICT background with VoIP experience.
- Proven / practical knowledge of VoIP and SIP. Knowledge of SIP messaging, call flows and analysis of packet captures
- Good working knowledge of IP networks and TCP/IP skills
- Solid experience in customer service (excellent verbal and written communication skills required)
- Knowledge and experience of IP PBX systems
Benefits:
- Company Van
- Staff Share Equity Scheme
- New customer referral incentive
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Candidates with the relevant experience or job titles of: IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
