Job Title: iCentre Team Leader
Location: Chelmsford
Salary: £27,929 – £33,314 per year.
Job type: Fixed Term Contract 12 months, Full time.
Closing Date: Tuesday 1st November 2022.
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. We are ranked in the world’s top 350 HEIs in the 2021 Times Higher Education World University Rankings and in the top ten mainstream universities in the country for the proportion of UK undergraduates in employment 15 months after graduating. We have campuses in Cambridge, Chelmsford, London and Peterborough with around 2,500 staff and 35,000 students from 180 countries. With a focussed civic mission, we are committed to working with others through education, research and knowledge exchange to enhance the economic, cultural and social wellbeing of the communities in which we work and live.
The Role:
Due to an internal secondment, we’re seeking a highly motivated team leader to join our professional and friendly iCentre team at our Chelmsford campus and make a key contribution to our students’ success. The iCentre provides a frontline information and guidance service to students, signposts to specialist services, and delivers efficient and effective administrative support with a focus on delivering excellent customer service. Often the first point of contact for students with complex enquiries or who may be in distress, the iCentre team you would be leading are passionate about offering an empathetic and professional service to our students.
Candidate Requirements:
Educated to degree level or part qualified in a relevant professional qualification at degree level appropriate to the specific role being advertised or with demonstrable appropriate level of experience of continuing professional development relevant to the role, you’ll have experience of working in an administrative customer-facing role, and a strong team ethic with experience of leading by example and of supervising staff. You’ll be comfortable working under pressure whilst managing the day-to-day function of the iCentre, ensuring students receive an excellent professional and empathetic service.
Benefits:
We have an agile working culture and offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page on our website for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community. Committed to being inclusive and open to discuss flexible working.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity.
Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
