Job Title: HR Manager – Service Centre
Location: Norwich
Salary: £51,791 to £56,984
Job type: Full Time, Permanent
Location: County Hall, Norwich (With flexible working)
Are you a passionate leader, capable of delivering exceptional HR services as an experienced manager and looking for your next opportunity to shine? If so, we’d love to hear from you.
We have an exceptional opportunity for you to lead our HR Service Centre following a restructure of the Team. As a member of our HR Leadership Team, you will embed and present our operational offer, working with a range of key stakeholders at all levels, acting as a trusted and inspirational partner.
In addition to other teams, you will work collaboratively with our Payroll and System Support Team colleagues to deliver a seamless, value for money process that provides an excellent customer experience across the board. You will have a good working knowledge of Oracle Fusion cloud systems, acting as the HR client expert to fully exploit the system, with a pragmatic approach to process efficiency and a proven track record of redesigning processes to continuously improve our service offer. As service leader, you will have accountability for the development and delivery of core HR transactional and employee relations services whilst ensuring they are legal, reflect best practice and positively support our employee experience, lifecycle and organisational performance. You will develop key performance metrics and maximise digital opportunities whilst modelling our leadership behaviours and values and managing the budget successfully.
You will possess extensive relevant HR leadership experience and operational management capability across sectors, which will include the public sector, ideally local government, demonstrating your motivation for public sector values and NCC’s core values. You will have experience of setting up running and continuously improving an HR Shared Service Centre within a large multidisciplinary organisation, be adept at working with Trade Unions and be exceptional at solving problems and providing effective resolutions.
In return, you will benefit from working for a fantastic HR Service, supported by your HR Leadership Team colleagues and the wider organisation. You will have the opportunity to share your experience and knowledge with us to deliver sustainable and effective change, helping us achieve excellence together. Through flexibility and the ability to work on a hybrid basis, we also offer you a healthy work-life balance whilst making a difference to Norfolk and its people. Although a physical presence at County Hall is required on a weekly basis to support operational management of the team. On top of 28 days holiday, plus bank holidays, Local Government Pension scheme access we also offer a range of competitive benefits such as an Employee Assistance Programme, Wellbeing support, a range of salary sacrifice schemes including EV Car leasing and an employee discounts platform for retail, leisure, travel and more.
Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Human Resource Officer, HR Officer, Group HR Officer, HR Advisor, People Team, HR Specialist, HR Coordinator, Group HR Operations Officer, Senior HR Assistant may also be considered for this role.
