Housing Recovery Worker (Rough Sleepers / Homeless)

Job Title: Housing Recovery Worker

Location: Kettering

Salary: £21,840 per year

Job type: 37.5 hours per week. Flexible working hours/Job Share are available. Service runs Monday- Friday 9am to 5pm (no weekend/shift work).

This role requires a driver with use of a car, as will you be out of office delivering face-to-face advice.

About us:

We are a professional and charitable organisation, with two key areas of focus:

• Supported accommodation for single homeless people in North Northants
• Impartial and life changing housing, debt and benefits advice

We empower individuals to move out of debt, out of hunger, out of poverty and out of homelessness. At Accommodation Concern we believe everyone deserves the right to live their best possible life.

The Role:

Are you looking for a new challenge with a growing organisation? Could you be our next Tenancy Support Worker? You will be responsible for delivering a personalised, trauma informed support service to our residents who find themselves homless and need to access our accommodation.

You will also be involved in coordinating and providing a person centred, strength based support service to create long term sustainable tenancies by increasing our residents independence and maximising their connectivity with the local community.

Main Responsibilities:

• Supporting clients to maintain their Occupancy Agreement by giving advice and support on budgeting, bill payments, dealing with neighbour disputes and the safety and security of the accommodation.
• Delivering wrap- around intensive, trauma informed support to people with multiple and complex issues at supported accommodation or within their own independent tenancies
• Maintaining accurate up to date records on the case management system of progress against individual support plans; safety plans and outcomes information.
• Liaise with other agencies to facilitate access to support including Adult Social Care; Criminal Justice services; Health services; employment and training agencies.
• To complete risk assessments and maintain own safety by following lone working procedures.
• To support clients in routine maintenance of accommodation by enabling them to report repairs and allow access for contractors.
• To support Clients to find new/permanent accommodation when they are ready to move on through Keyways/private lets etc.
• To support the Tenancy Services Manager to ensure that the Tenancy Support Service remains compliant and meets all regulatory requirements eg Health & Safety, Landlord resposibiliites

Experience:

• GSCE level or equivalent in English & Maths
• Relevant computer experience/IT qualification/ Level 2 IT qualification or equivalent experience
• Relevant experience supporting people – preferably with substance abuse/mental health concerns
• A creative approach to problem solving; getting and keeping people engaged; demonstrating empathy

Knowledge and Understanding:

• An understanding and knowledge of the Housing First model and belief in the values and principles
• To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
• Experience of data collection, administration and recording procedures with the ability to maintain accurate case notes and organise own case load to support evaluation
• Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work
• Promote the rights, responsibilities and informed choice of the people receiving the service acting as an advocate to promote independence
• Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.

If you are interested, please click on the APPLY button to submit your CV and a cover letter for this role.

Candidates with the relevant experience or job titles of: Tenancy Manager, Mental Health worker, Drugs Officer, Homeless Support, Tenancy Support, Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator, Housing Officer, Debt Advisor, Benefits Officer, Benefits Advice, Welfare Officer, , Welfare Advisor, Revenues Officer, Revenues Assistant, Revenues Enforcement, Revenues Collection Officer, Revenues Administrator, Revenues Manager, Revenues Recovery Specialist, Finance Assistant, Housing Benefit Officer, Finance Executive, Finance Officer, Accounts Officer, Benefits Advisor, Revenue Advisor, Benefits Officer, Benefits Support Officer, Revenue Officer, Benefits Assessment Officer, Customer Aid, Benefits Adviser, Outreach Worker, Face to Face Advisor, Customer Support may also be considered for this role.