Housing Assistant / Office Administrator – Council

Job Title: Housing Assistant

Location: Lincoln

Salary: £19,728 – £19,782 per annum

Job Type: Full Time, Permanent

Closing Date: 13^th December 2020

At the Council, they think diversity drives improvement. They are many different people, with different cultures, backgrounds and ideas, but they all share the same passion for providing great service to their community.

A career with them is rewarding in lots of different ways. They are an ambitious authority and their vision for Lincoln is set to transform the city in the coming years.

The Council isn’t like any other council. It’s a hive of talented, innovative, dedicated, high performing staff who are committed to delivering the best possible outcomes for the people they serve in the communities of Lincoln and they recognise that people are their most valuable asset.

The Role:

They’re looking for someone to join Tenancy Services as a Housing Assistant, working in one of the Tenancy Management Teams. The Teams provide the front-line service to Council tenants in the City of Lincoln, dealing with such issues as rent arrears, anti-social behaviour and general estate management duties.

The Housing Assistant, reporting directly to the Area Housing Manager, provides administrative support to the Manager and a team of Housing Officers, as well as carrying out specific tasks, including the processing of mutual exchanges.

Key Duties:

• Act as first point of contact by receiving and managing all enquiries, resolving problems as far as possible
• Work under the general direction of the area housing manager by providing a full and collaborative support service to housing officers, other tenancy services staff and members of the public
• Contribute to the effective and efficient management of the council’s housing stock

Key Requirements:

• A minimum of two GCSEs or equivalent, including mathematics and English to minimum grade ‘C’ and / or equivalent qualifications
• Experience of working in an office environment undertaking a variety of administration tasks or equivalent e.g. voluntary sector or housing association.
• Prepared to work flexibly including working outside normal office hours e.g. attending evening meetings
• Ability to determine priorities and work to deadlines
• Ability to use Microsoft Office to ECDL standard or equivalent experience to generate information e.g. reports, statistics.
• Ability to handle conflict and adopt a firm but fair approach
• Ability to work and communicate with all colleagues, customers and clients
• Experience of working directly with the public

Please click the APPLY button go through the Council Website and fill in the application form for this role.

Candidates with experience of; Housing & Support Officer, Contract Compliance Officer, Housing Officer, Social Care Officer, Senior Housing & Support Officer, Housing Quality Assurance Officer, Compliance Officer, Senior Housing Compliance Officer, Housing Management, Benefits Officer, Housing Benefits Officer, Council Benefits Officer, Partnership Benefits Officer, Revenues & Benefits Officer will also be considered for this role.