Job Title: Host Family Accommodation Assistant
Location: Bournemouth
Salary: £10 per hour
Job Type: Full Time, Permanent
ETC, established in 1989, is an International College providing courses to students from all over the world, including English language training and BTEC further and higher education qualifications.
We are looking for an Accommodation assistant to work within our energetic team, in a varied role, which will provide you with a multitude of transferable skills to draw on in the future.
About the role
Assisting our Accommodation Team Leader, you will be responsible for helping to create and maintain relationships with local host families and assist in placing our international students with them, depending on their requirements.
In return we offer a competitive hourly rate, plus overtime.
About you:
You must be a positive and enthusiastic individual with the ability to solve problems quickly and build relationships effortlessly. You must have excellent communication and customer service skills and be able to work well under pressure. You will be liaising with agents and students so it is vital that you have an approachable and friendly manner at all times.
You will need to have a flexible approach to work and be available every day Monday – Sunday, as weekend and evening work is essential during the summer months, for which prior notice will be given for these dates.
You will also be required to take part in the 24 hour emergency telephone rota, so the ability to take and field calls efficiently is essential.
This is the busiest time of the year so candidates will need to be flexible, organised and most importantly be able to work calmly in this fast paced environment.
This post will suit applicants who ideally have no prior holiday commitments.
Qualifications and Experience
- University degree (desirable not essential)
- Experience of working in a Language School or EFL College (desirable not essential)
- Experience of working within a customer service based role (essential)
Successful candidates will be expected to undergo a DBS check, provide 2 appropriate references that are acceptable to ETC and complete a 6-month probationary period.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Host Family Support, Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Officer, Administrative Assistant may be considered for this role.
