Homeless Support Worker

Job Title: Homeless Support Worker

Salary : £20,000.00

Location: Preston PR1 6AS

Here at Creating Change Housing Management, we provide more than just a home, heat, light & support, we offer a safe and secure environment. We take into account many aspects of life which can contribute or have an impact on an individual’s wellbeing.

Our dedicated staff and volunteer’s main objective involves creating a strategy which will encourage residents to take control of their own lives, by developing the skills necessary for independent living. The team aims to increase self- esteem, improve motivation and raise levels of confidence by the meeting and overcoming of challenging situations.

We are looking for a fantastic new support worker to join our team. On a day-to-day basis your duties will include:

• Support Planning and Risk Assessing
• Conduct assessments with homeless individuals presenting at the service.
• Carry out new client welcomes, inducting clients into the service including registering with doctors, etc.
• Ensure that clients have a full understanding of their rights and responsibilities during their stay with Clarke & Co Housing Management (CCHM)
• Support clients to articulate and achieve their goals and targets as defined/ agreed within their support plans and support contracts, offering personal, holistic and emotional support.
• Hold planned key-work sessions each week with clients using a person-centred flexible approach.
• Offer a creative but assertive approach in order to seek to re-engage rather than taking the route of punitive action that may lead to disengagement and eviction
• Assess support needs via Outcomes Star assessments, and plan support around individual need.
• Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g. Key Workers, Probation Officers.
• Hold multi agency meetings, coordinating the support of the client with other professionals
• Update records with all client and agency contacts, accurately and timely.
• Provide support to help clients manage their own lives and their home to their full potential including dealing with benefits, budgeting and neighbour relations.
• Motivate and challenge clients so they realise their goals.
• Liaise between clients and external agencies regarding the provision of specialised support when appropriate.
• Deal promptly with all complaints and protection from abuse disclosures.
• Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
• To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
• Assist with securing move-on to appropriate accommodation.

Health and Safety is very important to us and so you will need to:

• Liaise with Emergency Services; Fire, Police and Medical.
• Ensure at all times the safety of yourself and others on the premises in which you work.
• Report incidents, in line with CCHM licence agreement, to tackle any nuisance caused by clients’ behaviour or their visitors.
• Support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary.
• Adhere to clients checks, handover and incident process
• Ensure that all communal and work areas are clean and tidy.

About you:

• You have a flexible and positive attitude to all team members.
• You are committed to learning both as an individual and as part of a team.
• You will undertake your own administrative services and report writing.
• You prioritise work load
• Sharing information and expertise with colleagues, covering absence and working together to deliver a high-quality service.
• You will uphold and develop CCHM Equality and Diversity Policy and anti-discriminatory practices across all services.
• You observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times
• You deal promptly with all complaints in line with CCHM policies and procedures.
• You prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service.
• You confidently attend to all enquiries and pass messages onto relevant people.
• You contribute to the formulation of policy and procedures in relation to support services.
• You will make sure you attend and participate in regular team meetings to ensure good communication

Please note It is essential for you to have:

• Driving License and access to a vehicle – essential
• support environment: 3 years (required)
• mental health or homelessness: 3 years (required)
• risk assessing: 1 year (preferred)

Benefits:

Government Pension Scheme

Candidates with the experience or relevant job titles of: Personal Assistant, Support Worker, Care Assistant, Support Worker, Care Management, Care Assist, Support Coordinator, Support Manager, Vulnerable Adult, Support Assistant, Adult Support Worker, Special Needs Support, Adult Care Assistant, Mental Health Support will be considered for this role.