Job Title: Holiday Lettings Manager
Location: Poole, Dorset
Salary: £25,000 + Commission
Job type: Permanent, Full Time
Hours: Monday to Saturday + A day off in Lieu
Our client is a highly-respected independent self-catering holiday letting agent looking to expand its holiday lettings team.
This customer-facing role will suit a friendly, outgoing individual who enjoys tourism and customer service and relishes working hard as part of a busy, small team. You will be responsible for marketing and selling local holidays, taking and processing guest bookings, greeting holiday-makers, and making every guest’s experience an enjoyable one.
The Role
- Working front-of-house in a pleasant retail environment, meeting and greeting guests and owners
- Helping prospective guests to make bookings by ‘phone and email
- Handling incoming / outgoing calls
- Using a specialist booking system to process holiday bookings
- Devising and monitoring online marketing campaigns
- Liaising with third-party holiday advertising portals to generate enquiries
- Ensuring maximum conversion rates from enquiry to booking.
- Resolving customer queries.
- Ensuring guest satisfaction.
- Chasing, collecting and processing payments.
The Candidate:
- A friendly and outgoing disposition with a can-do attitude who enjoys being part of a happy and successful team.
- A confident telephone manner.
- Proficient computer skills.
- Experience in sales & customer service a bonus.
- Knowledge of holiday lettings/tourism an advantage.
- A full UK driving licence.
- A good knowledge of the Poole & Bournemouth local area.
Working Hours:
- Five days a week, Monday to Saturday 9.15am – 6pm, working every Saturday, but with a day off in lieu.
- 28 days holiday, including bank holidays
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Holiday lettings agent, Sales, administrator, sales agent, holiday planner, travel agent, lettings agent, lettings negotiator, holiday negotiator and holiday executive may also be considered for this role.
