Job Title: Helpdesk Advisor
Location: London, Borough
Salary: £30,000 per annum
Job Type: Full Time, Permanent
Working Hours: 37.5 hours over 5 days per week including Saturdays. Start time between 7.30am and 9.30am
Closing Date: 11th June 2024
The Company:
Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.
We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.
The Role:
Are you a Customer Service Superstar with a heart for our planet? Ready to join a team where your talents are valued, and your efforts make a real difference? If you thrive on delivering exceptional customer service and have a knack for solving problems, then we’ve got the perfect role for you!
As a confident and well-organised Helpdesk Advisor, you’ll be the shining light of customer support, providing first-class service to our clients. Whether it’s tackling calls or emails, you’ll be the friendly voice our customers rely on, addressing issues at source and offering prompt resolution to drive customer satisfaction.
Responsibilities:
- Being the first point of contact and deliver high-level customer service to our Clients
- Processing Client bookings and service requests
- Responding to Client enquiries via telephone and email, taking ownership of a query to ensure it is resolved
- Supporting our Account Managers by assisting with their enquiries and their Clients’ bookings and enquiries
- Support and respond to the Operations Teams requests relating to Client sites and services
- Build and maintain good rapport with the Clients, Account Managers and Operations team
- Be main point of contact between our Operations Team and Clients
- Deal with simple pricing and invoicing queries
- Talk to our Clients about the additional services we can offer when appropriate
About you:
- Highly autonomous and self-motivated
- Ability to change approach and personal style to appeal to your audience
- Contribute actively to maintaining a good team spirit
- Ability to look for solutions, not problems
- 1 year customer service experience (Preferred)
- Personal interest in the environment
- Excellent IT Skills
- Excellent verbal and written communications skills
- Well organised, you will be able to manage your time to ensure work is completed on time
Benefits:
- Flexible working hours
- 25 days’ annual leave (with additional days for length of service)
- Employee pension scheme
- Travel season ticket loan
- Cycle to work scheme
- Employee assistance programme
- Health cash plan
- Charity volunteering opportunities and social activities
- Dog friendly office!
Please Note:
Candidates must have the legal right to live and work in the UK to be considered for this role.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Support, Business Support, Customer Success may also be considered for this role.
