Job Title: Head of Housing Services
Location: Loughborough
Salary: £34,417-£37,050 dependant on experience
Job type: Full time – Permanent
We would welcome an informal discussion or visit to the charity to discuss this role in further detail ahead of interview.
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community. Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.
The Role
This is a Senior role reporting directly to the Deputy and Chief Executive Officer.
We are seeking a Head of Housing Services to provide day-to-day management and development of our housing schemes.
The post-holder must be a strategic thinker with a passion for delivering high quality services, with the necessary leadership quality to embed a high-performance culture across the teams.
Main Responsibilities
- Have operational oversight of all housing services, ensuring policies and procedures are followed and updated.
- Lead and oversee a team of Managers to ensure projects provide a high standard of service in line with the charity’s ethos and values.
- Provide contract management ensuring contract compliance and regular reviews in line with our Quality Assurance Framework and set KPI’s.
- Foster and maintain good working relationships with stakeholders including Local Authorities, County council, funding bodies and partner agencies.
- Actively seek, develop and manage current and new relationships with landlords.
- Improve impact reporting through the development of robust information management systems and the creations of informative reports for the CEO.
- Work alongside the Finance Manager to effectively have oversight of Housing services such as monitoring, controlling, cost savings, recording and forecasting budgets.
- Negotiating suppliers linked to Housing Management including utilities, using procurement and tender processes as required.
- Work alongside the Facilities and Compliance Manager to make sure we are compliant in Health and Safety requirements for our properties.
- Supporting the Charities strategic objective to minimise the charities environmental impact.
- Work alongside our Support Co-ordinator to deliver psychologically informed environments embracing those with lived experience.
- Assist with the Charities strategic objective of becoming a Registered Provider.
You will be based primarily in our Loughborough office however Falcon Support Services covers Leicestershire as a whole. Because of this, there will be a requirement at times to visit other locations, so a full UK driving license and day to day use of a vehicle are essential.
The Ideal Candidate
Required
- Must be over the age of 18
- Willingness to undergo a satisfactory enhanced DBS check
- Full UK Driving licence and car owner
Knowledge, Experience & Skills:
- Experience in leading and managing teams and a diverse range of employees.
- Good understanding of Psychologically informed environments and a high level of emotional intelligence.
- Skilled at delivering services with a close connection to customer involvement, including co-production with those who have lived experience.
- Experience across housing management, income and setting Rents and service charges.
- Knowledge of current issues influencing the government’s housing agenda/legislation, ideally around Registered Provider compliance.
- Responsibility for managing and achieving significant budgets.
- Highly skilled at producing accurate and insightful reports.
- Strong communication skills.
Benefits
- Hybrid working options available
- 28 days holiday (inc bank holidays) rising to 33 days from 01.01.23
- Birthday Leave – an additional day’s Birthday leave
- Comprehensive Induction Training Package
- Staff Employee Assistance Programme
- Our Family Flex Scheme (Hours amended to ensure you don’t miss out on the important key family events; the first day of school, sports days, nativity plays etc)
- Quarterly full staff team meetings
- Christmas Savings Club
- Staff Wellbeing drop in sessions
- Making a difference to people in need
- Varied work where no day is the same
Please click on the APPLY button to send your CV and Cover Letter for this role.
Please note, in order to be considered for this role a covering letter is required.
Candidates with the relevant experience or job titles of; Service Delivery Manager, Head of Operations, Housing Services Lead, Services Director, Head of Service Delivery, Head Of Housing And Utilities Services, Housing Service Manager may also be considered for this role.
