Job Title: General Manager
Location: Duxford
Salary: Depending on experience
Job type: Full time – Permanent
About us:
Aerial Collective specialise in providing vintage aircraft flying experiences in a variety of World War 2 era ‘Warbirds’ from the iconic grounds of the Imperial War Museum and former RAF/USAAF Airfield at Duxford, Cambridgeshire.
Supported closely by the Aircraft Restoration Company, we are a family-owned company established in the early 90s dealing with the restoration, maintenance and operation of a wide variety of historic aircraft, including those operated by Aerial Collective.
This role is key to the continuing development of Aerial Collective as a premier provider of vintage aircraft flying experiences, offering high end hospitality, combined with a sense of tradition, and an unwavering commitment to excellence.
Role overview:
In order to move to the next stage in our development we are on the lookout for a passionate and dynamic individual from a Corporate Events / Hospitality or Corporate Aviation background to lead and develop the Aerial Collective team, whilst using their individual strengths to ensure a first-class experience for all customers and their guests from the initial point of enquiry through to post event feedback. This role is tailor-made for an individual who is meticulous, has a passion for orchestrating unforgettable events, and is keen to inject innovation and their unique mark into our organisation.
Key responsibilities
- Overseeing all team members, inspiring them to ensure that we consistently meet the highest levels of quality, safety and customer experience.
- Liaising with various stakeholders to provide the necessary information regarding aircraft requirements, guests visiting site and any special requests.
- Ensuring that there are sufficient trained staff available to meet to operational needs and ensure the guests receive a quality experience.
- Be the first point of contact for any customer issues, ensuring follow up actions are implemented in order to prevent a re-occurrence.
- Ensuring that bookings and follow up matters are dealt with consistently and in a timely manner.
- Building robust relationships with external organisations both within the warbird industry and outside to further expand the reach of Aerial Collective to new audiences.
The Ideal Candidate:
The ideal candidate will come from a Corporate Events / Hospitality or Corporate Aviation background with the following attributes:
- Experience of delivering luxury events or experiences where every detail is considered, ensuring that the customer and their guests receive a seamless service from initial enquiry to leaving the site after their flight.
- Ensuring that nothing is ‘too much trouble’ for our customers and their guests.
- Experience of managing a diverse team.
- Proven team leadership and motivational skills, together with the ability to develop a team to produce consistently excellent results.
- Excellent organisational skills, combined with an eye for detail.
- Natural and calm communication skills with the ability to treat everybody equally and remain calm under pressure.
- The ability to resolve any issues and deliver consistent feedback to all stakeholders in a timely and well considered manner.
- Ability to identify marketing and promotional opportunities.
- You will be a team player and not afraid to get involved in any task to ensure customer satisfaction without putting undue strain on other team members.
Why Join Us?
This position presents a brilliant opportunity to put your own mark on the business, whilst operating in a team-oriented environment, and through constant innovation in the events domain. If you are someone with an eye for detail, relish conceptualising and executing new experiences, and can offer a fresh viewpoint, we’re eager to hear from you.
This Job description is not exhaustive but outlines the main requirements.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; General Manager; Assistant General Manager; Deputy General Manager; Operations Manager; Assistant Operations Manager; Operations General Manager; Deputy Operations Manager, Corporate Events Manager, Events Manager, Hospitality, Corporate Aviation, will also be considered for this role.
