Job Title: General Manager
Location: Brentwood, Office Based
Salary: £45,000 to £50,000
Job Type: Permanent/Full-Time
Reports to: Managing Director/Sales Director
Who is Windsor Waste?
Windsor Waste Management is a family run, market leader in the asbestos disposal and hazardous waste management industry. With our expertise, we work with licensed asbestos removal contractors, the construction, demolition and related industries across the UK providing storage, collection and disposal solutions for asbestos, hazardous waste, construction and demolition waste and business waste.
Key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
About the role:
The purpose of this role is to:
- Effectively oversee and coordinate the activities of the Sales and Operations departments to ensure that all customers receive first-class service efficiently and in line with our SLAs and internal standards.
- Drive a sales and service culture and work closely with the Directors and others to manage the company’s growth strategy.
- Establish and imbed metrics to measure operational and service standards to create a culture of continuous improvement and customer excellence.
Key responsibilities will include:
- Ensure the smooth operation between the Sales and Operations departments resulting in excellent customer service
- Act as the escalation point for customer complaints
- Implement the company’s sales strategy by:
- Ensuring appropriate account management of new, large and sensitive accounts.
- Overseeing internal processes to ensure email or telephone enquiries and quote generation, distribution and follow-up are completed efficiently to maximise sales opportunities.
- Overseeing the implementation of key / bespoke customer proposals in conjunction with the sales department.
- Establish and then monitor data and metrics to ensure customer excellence and efficiency. Use date to focus resource and attention
- Support Marketing by assisting with and following up on marketing campaigns.
- Oversee the development of a sub-contract database and standards of operation.
About you:
- Experience of managing or coordinating sales and operations activities to meet strategic aims and targets
- An understanding and/or experience of waste transport operations and knowledge of asbestos and/or hazardous waste management solutions and legislation is desirable but not essential
- Proven track record in, project and people management
- Excellent interpersonal skills with the ability to influence, communicate and build relationships with employees at different levels and performing different functions.
- Dynamism, energy, a positive and ‘can do’ attitude
- Good organisational skills with the ability to prioritise and delegate
- Tenacity and resilience
- Commercially driven with capability to work with numbers to make business improvements
- Understanding the importance of and experience of working with a CRM
(HubSpot is currently being used) - PC literate with good knowledge of IT systems, Microsoft Office suite
Benefits:
As part of the Windsor family, you will receive:
- 25 days holiday plus 8 bank holidays
- Pension
- Free on-site parking
- Employee of the Month/Monthly Star Award
- Active company social programme
NO AGENCIES
If you’re interested in the role and would like to put yourself forward, please hit APPLY
Candidates with the relevant experience or job titles of: General Manager; Assistant General Manager; Deputy General Manager; Operations Manager; Assistant Operations Manager; Operations General Manager; Deputy Operations Manager; Sales Office Manager; Key Account Manager; Office Manager; Sales Account Manager; Regional Manager may also be considered for this role.
