General Admin Assistant

Job Title: General Admin Assistant

Location: ST Helens, Merseyside

Salary: GRADE 4 £13,717 – £15,242

Other: Group personal pension plan, sickness scheme, 25 days holiday plus Bank Holidays, training and development opportunities

Job Type: Part Time/Permanent – 25 hours p/w, (Monday to Friday 8.30 a.m. to 1.30 p.m.)

Closing date for applications: Monday 9th May 2022

Are you someone with the right experience to work as a general admin assistant in a care organisation with a friendly supportive atmosphere where your role will be varied and interesting? If so, why not apply to the Pilkington Family Trust who are seeking a general admin assistant to provide experienced and skilled administrative support. The Trust is a highly regarded charity operating in St. Helens and throughout the UK supporting vulnerable elderly beneficiaries through a welfare programme.

About the role:

To provide a range of general administrative and support duties for the Company including triaging welfare telephone calls daily, processing large communications to beneficiaries, being part of a team preparing and coordinating the Trust’s beneficiary magazine, keeping the Trust’s website up to date and general admin duties as required by the Company.

Main Tasks:

• Triaging telephone calls daily from beneficiaries seeking help with welfare issues.
• To be responsible for the administration of the Trust’s Connections contact scheme to beneficiaries (manual and electronic) and to manage any responses that require further action.
• Send out letters to beneficiaries on a regular basis
• Co-ordinate the design, printing and distribution of the Trust’s Christmas calendar
• To monitor outstanding referrals to the Trust’s respite care home
• To acquire a full knowledge of the Trust’s Welfare Programme, a working knowledge of State Benefits and other associated benefits available to older people.

General Admin Duties:

• Responsible for monitoring and ordering central supplies
• Administer annual Company AA scheme, taxing of fleet vehicles, MOT arrangements, insurance records
• Coding invoices, ordering stationery, housekeeping supplies
• Day to day facilitation of problems involving services and equipment, e.g., waste services, telephones, shredder, photocopier, fax, etc.

Other Duties:

• Co-ordinate the production of the Trust’s beneficiary publication – PRISM (2 editions a year). Collating and typing publication information and articles, and liaison with publishers. Being a member of the Editorial Team. Record publication (Talklink) on to recording media for a few retirees with visual difficulties and arrange distribution.
• Responsible for co-ordination and maintenance of the Trust’s Website

About you:

• Word processing qualification or equivalent (e.g., ECDL)
• Level 2 Business Administration qualification or relevant business admin experience
• 5 GSCEs at Grades C/5 or Level 2 equivalent
• Experience in administration
• Experience of customer relationship management databases
• Knowledge of Microsoft Office packages, including Word, Excel, Powerpoint, Outlook
• Knowledge of state benefits relevant to older people
• Experience of adding/deleting information to an in-house website
• Preparation and co-ordination of in-house magazines/publications
• Be able to work within a small function.
• Excellent communication skills – spoken and written, including tact, diplomacy, and discretion. An ability to deal with confidential and sensitive issues. Excellent customer care practices.
• Ability to work well in a team. Helpful to colleagues as well as respectful. Flexible approach and willing to share knowledge.
• Must have a logical approach to problem solving.
• Ability to cope with interruptions. Adaptable to changes, new systems or people, technology, environment, etc.
• Demonstrate integrity and confidentiality.
• Well organised with the ability to prioritise workload to meet specified deadlines. Precision and attention to detail.
• Ability to stay with a problem and be persistent and determined.
• Ability to multi task and cope with pressure on occasions.
• Motivated to work well without supervision with minimum guidance.
• Flexible, reliable and able to cover for absences and holidays
• Willing to help others with heavy workload not always within own sphere of work
• Friendly, sociable with an understanding manner. Must be approachable, pleasant, tolerant and patient. Enthusiastic, self-disciplined and confident.
• Good general standard of health. Good image and well presented in order to be a good ambassador for the organisation.

Candidates with the relevant experience or job titles of; Admin Assistant, Office Administrator, Administrator, Admin Assistant, Administration Clerk, Administrative Assistant, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Accuracy, Adaptability, Attention to Detail, Creating Attractive Presentation Slides, Creating Complex Macros, Dependability, Graphic Design, Identifying Optimal Suppliers, scheduling, coordinating, facilities management, maintenance, Maintaining, Confidentiality, Managing Databases, Microsoft Access, Producing a High Volume of Work, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Secretary, Clerk may also be considered for this role.