Galleries Team Leader

Job Title: Galleries Team Leader

Location: Salford

Salary: £19,671.60 pro rata per annum

Job Type: Part time (30 hours per week – over 4 days)

About the role:

Key responsibilities include leading the team in the delivery of tours, encouraging a strong donation ask and supporting in the delivery of engagement activities. With a friendly and outgoing approach, the ideal candidate will have the ability to both generate and demonstrate proactive interaction with staff and visitors alike.

Key Responsibilities:

• Open and close the galleries, ensuring correct procedures are followed.
• Plan and lead the morning gallery team briefings before the galleries open to the public, communicating information on the rest of the building’s activities and relaying key information from the Access and Interpretation Manager and/or Head of Galleries as and when required.
• Check that the gallery is safe and ready for visitors, correctly lit and the Fire Exits are completely free of obstruction. Report any problems to the Head of Galleries/Maintenance.
• Once the galleries are open to be responsible for the safety of visitors, remaining constantly vigilant and knowing where the alarm points are and the means of escape from your area. Reporting any accidents or incidents immediately to Security and the Head of Galleries.
• Manage the daily invigilation of the Galleries and Welcome Desk.
• Co-ordinate and supervise the Galleries FOH research days programme.
• Be responsible for driving the welcome desk donations ask, ensuring contactless donation points are working properly and that the team are making visitors aware of The Lowry’s charitable status and what donations are used for.
• Monitor group bookings and ensure the gallery diary is up to date and communicate visits and changes to the rest of the team.
• Deal with disruptive visitors’ politely but firmly and where necessary contact Security/the Head of Galleries for assistance.
• To work closely with colleagues in monitoring and evaluating the galleries experience, ensuring the Galleries’ offer supports The Lowry’s commitment to first class visitor service. This will in part be driven by Data Collection programmes designed to increase our visitor understanding.
• Maintain a regular and prominent ‘on the floor’ presence daily, anticipating the needs of visitors and the galleries front of house team as appropriate.
• Respond to complaints, taking ownership and prompt appropriate action to resolve, contacting the appropriate colleague for assistance if required.
• Manage regular informal 1-2-1 meetings with your team.
• Assist the Head of Galleries in the planning and delivering of team incentives.

Essential Skills and Experience:

• Excellent interpersonal and communication skills.
• Proven ability to adopt a positive approach to problem solving.
• Confident, proactive, enthusiastic.
• Excellent team player Ability to build a trusting and professional relationship with your team.
• Demonstrate a commitment to high levels of visitor service and meeting visitor needs.
• Awareness of the service and access needs of Gallery visitors.
• Awareness of the issues and challenges associated with engaging with young people and harder to reach groups.
• Understanding of and commitment to equality and diversity.
• Previous experience of working with the public in a customer facing role.
• A flexible and adaptable approach to working hours that will include some evening and regular weekend work.
• Experience using a personnel software system.

Desired Skills and Experience:

• Ability to write reports and updates based on their work and job objectives.
• Ability to research art history and practice.
• Ability to use Microsoft Word, Excel and PowerPoint.
• Relevant and current Vulnerable Adult and Child Protection issues.
• A knowledge of modern and contemporary visual arts and design.
• Working in the museums and galleries sector.
• Experience of working in a learning environment.

Benefits and package:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes’ walk from The Lowry building.
• Generous annual leave entitlement and a paid day off for your birthday!
• Discounts at the bars, restaurant and gift shop located within The Lowry building.

Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.

The application deadline for this vacancy is Thursday 10 August at 12pm.

Interviews are planned for Tuesday 15 and Wednesday 16 August.

Please note this post includes working 2 weekends per month based on a 4 week monthly rota schedule.

If you’re interested in the role and would like to put yourself forward please hit APPLY. Candidates with the relevant experience or job titles of: Experienced Area Manager, Manager, Museum Management, Regional Supervisor, Registered Manager, Supervisor, Senior Team Leader may, Galleries Manager may also be considered for this role.