Job Title: Funeral Arranger / Receptionist
Location: Thornton-Cleveleys
Salary: £17,500 – £19,500 depending on experience
Job Type: Permanent, Full-Time (40 hours a week – 8:30 – 16:30)
For 30 years, they have served the local people of Thornton-Cleveleys, Fleetwood, Bispham and the Fylde Coast. As a well-established funeral directors, they offer funeral planning services to clients while acting with the upmost care, sensitivity and, compassion all whilst maintaining professional empathy and helping to identify their needs and assist them during an incredibly difficult time.
We pride themselves on their status as a fully qualified, truly independent funeral director, one of the very few on the Fylde Coast. They provide a personal family service, with compassionate and professional staff that are committed to the needs of the family throughout the funeral planning journey and beyond.
The Role:
Funeral Arrangers & receptionists are an important part of the team, they offer a warm welcome, and guide families through the whole funeral process from the initial contact through to beyond the day of the funeral. The roles require interpersonal and listening skills, with an eye for detail and accurate administrative skills. As well as supporting families in making funeral arrangements, you are responsible for ensuring all the relevant paperwork and documentation is completed accurately, and on time.
Key Duties:
- Day to day management of the branch office
- Maintaining the appearance of the branch office and its facilities
- Communicating and liaising with other branch offices
- Handling telephone calls and general enquiries
- Welcoming clients and visitors to the branch office
- Assisting families in making decisions and providing them with all the relevant information
- Making and receiving calls effectively and professionally
- Handling email communication effectively and professionally
- Liaising with crematoria, cemeteries, GP surgeries, coroners offices and hospitals
- Assisting in the completion of all relevant paperwork
- Assisting with the movement of the deceased within the building
- Facilitating doctors during their visit to the branch office to complete paperwork
- Assisting families during their visit to the branch office to visit the deceased
Key requirements:
- Excellent communication skills
- Caring nature with the ability to put the client first at all times
- Approachable and comforting disposition towards visitors
- Building positive relationships in the community, being a point of contact for families
- Comprehensively explain and show our services and products to new potential clients and visitors and advising on the best services to meet their individual needs
- Ability to work in a busy office environment where timescales and multitasking are imperative
- Must be able to work as a team
- Ability to communicate with colleagues and professionals
- Take accurate records of phone and email enquiries and resolve efficiently
- Effectively use own initiative to complete tasks
- Good use of Microsoft Office (Microsoft word / Microsoft outlook)
- Ability to adapt to using in house funeral management software and various administration portals
Benefits:
- 26 days holiday per year, plus bank holidays
- Company pension scheme
- Full uniform provided
- Full training provided
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Receptionist, Funeral Administration, Funeral Service Operative, Administrative Assistant, Customer Support, Business Administrator, Customer Support Advisor, Customer Services Officer, Admin Support, Secretary, Support Administrator, Administrative Assistant, Admin Assistant, Admin, Office Administrator may also be considered for this role.
