Job Title: Front of House Porter
Location: Luton
Salary: £25,322 per annum
Job Type: Permanent, full time
Must have the right to live and work in the UK
Must hold a Full UK driving licence
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
We are currently recruiting for Front of House Porters to join our established, reputable team at our Luton base.
These are permanent, full time roles.
The Role:
Reporting to the Lead CSA, the Front of House Porter is required to provide excellent customer service by working front of house and attending to our customer’s needs.
The Front of House Porter will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation’s Passengers and Crews.
Duties will be delegated by a senior staff member, however, successful candidates will be expected to work under their own initiative and as part of a team.
Working mainly at the FBO Reception and passenger drop off area, the Front of House Porter greets and assists customers who are using our facilities.
The Front of House Porter must adopt a professional attitude at all times and to provide customer service that is commensurate with the Harrods brand.
They are required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
This can be a busy role and the successful candidate must be organised and able to co-ordinate and communicate with all other departments.
Hours Of Work:
The successful applicant must be flexible and professional. The Luton base operates 24 hours per day, 7 days per week, 365 days per year.
You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, weekends and bank holidays. This will normally be a 6 on 3 off shift pattern.
The standard shift is 8 1/2 hours, with a 30 minute unpaid break (total 9 hours) and the average working week is 40 hours.
There may be times where you may be requested to alter your shift hours to suit the needs of the business and note that it is a condition of your employment that you may comply with such reasonable request to work.
Initial training will require a period working Monday to Friday.
The Successful Candidate:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business Class Cabins of the airlines renowned for their Customer Service standards.
The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential.
Good computer skills and administration skills (Microsoft packages, general working knowledge of systems) are an essential requirement.
A full UK driving license is essential, as is holding the right to live and work in the UK.
You will also need to have a 5 year checkable history in order to obtain an airport ID pass.
Benefits:
- Enhanced annual leave entitlements (dependent on shift pattern and pro rated during first year dependent on start date
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Retirement Savings Plan Foundation (Contributory Company Pension)
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Onsite Parking
- Full Uniform also provided
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Garçon, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Server, Waiter, Waitress, Host, Hostess Hospitality Co-ordinator, Front of house, FOH Manager, Café, Management, Support, Receptionist, Hospitality Manager, Facilities Manager, Reception Support, Events Coordinator, Events Manager may also be considered for this role.
