Job Title: Front of House Manager
Location: Ellesmere Port, Cheshire Oaks, CH65 9LF
Salary: £21,000
Job Type: Permanent, Full time
The Company:
The Company is a popular attraction located in Ellesmere Port in Cheshire. It is the home of Europe’s largest collection of Sharks and is one of the top Aquaria in the UK.
Delivering outstanding Customer experiences is a priority for the Company. They love entertaining their visitors with amazing presentations, events and daily talks that brings the aquarium to life and ensure that their guests make memories that last a life time.
The Role:
The Front of House Manager role lies at the very heart of their reason for being – to engage, inspire, involve and educate every single guest that walks through our doors.
With an enthusiastic management style, you’ll lead and motivate a team of Guest Experience Team Members to provide the highest standards of guest service and experience.
Championing the development of your direct reports and indirect reports, you will demonstrate the ability to bring the best out of all team members in all situations. Whether you’re covering the role of duty manager or working alongside your colleagues to deliver an event, you will continuously look for opportunities to bring the attraction alive through its people.
You will also play an important role in maximising sales through reception and wider areas of the Aquarium by implementing a strategy to enable all members of your team to up sell effectively through your excellent coaching and motivating techniques.
This is a full time post which requires working 5 days a week and includes working regular weekends, bank holidays and school holiday periods.
About You:
You strive to go the extra mile. You are passionate about Customer Service. You want to show your creative flair for engaging events and wowing guests with service excellence. You have a versatile approach and an eye for detail. You wish to influence the business in its decision making and optimise opportunities for revenue generation. You demonstrate strong people skills and have experience of managing a small team.
Your full focus is on the guest experience, exceeding the expectations of visitors who will enjoy a fun, fulfilling and engaging day at a world-class attraction.
This is a full time post which requires working 5 days a week and includes working regular weekends, bank holidays and school holiday periods.
Benefits:
Alongside a competitive salary they are offering a benefits package that includes a pension plan, 30 days holiday (inclusive of bank holidays) rising to 33 days following 3 years service and an Annual Pass into Aspro Parks worldwide.
The Company is committed to Equal Opportunities.
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience or job titles of: Guest Experience Manager, Guest Relations Manager, Deputy Operations Manager, Operations Assistant Manager, Deputy General Manager, Deputy Hotel Manager will be considered for this role.
