Job Title: Food Service Manager
Location: London
Salary: £27,000 per annum
Job Type: Permanent, Full-Time, 37.5hrs and 37.5 contract.
About Morden College:
Morden College is a charity dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives of its residents as well as their families, over the last 300 years. The Charity’s core purpose is to provide older people who are in need with a home for life within its beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care.
Our most valuable resource are the people within Morden College; they provide the supportive, caring and inclusive environment both for colleagues and for our Residents. Our Culture encourages and supports creativity, celebrates our differences and the similarities that draw us together as a community and promote the highest standards of individual behaviour and accountability in everything we do.
Our team prepare delicious meals using excellent quality of nutritious fresh food for our colleagues, our Residents and their families. Our 60 seats cover Café is located within the John Morden Centre, which is a vibrant space where people meet, eat, take part to fun events, develop and enjoy a variety of interesting hobbies. We also provide our Care Home Residents with a personalised service that caters for a variety of dietary needs ensuring that our Residents have access to a healthy and balanced diet all year round.
About the Role:
To ensure that the Food and Beverage Service and Events across Morden College sites is of the highest standard in terms of customer service and quality, with exceptional attention to detail and professionalism to enhance the dining experience.
Key Responsibilities and Accountabilities:
- To deliver a superior food and beverage service that ensures *customer delight by promoting high levels of hospitality and an excellent dining experience
- To lead by setting a personal example
- To organise, co-ordinate and supervise the FOH team, ensuring maximum efficiency, including scheduling of staff for shifts and forecasting rotas, inhouse training new and current employees on proper customer service practises
- To liaise with colleagues, residents and event organisers as appropriate, to collect, collate and share information and in every respect to communicate in a fashion that allows for the successful delivery of food services and events
- To manage food and beverage provision for meetings, training and all events
- To work closely with the Catering Manager, Chef Supervisor, Lead Bartender and colleagues across all departments in all aspects of the Hospitality service
- To ensure compliance with all applicable legislation and with Morden College policies, procedures and standards, and to maintain appropriate records
- To process time sheets, annual leave, appraisals and invoices, and to order and secure stock and maintain a robust stock-control system
- To organise for the transport of staff and goods as appropriate
- To maintain relevant and appropriate cleaning schedules for the postholder’s areas of responsibility and ensure they are adhered to and completed
- To develop and maintain documented Standards Manuals for food services and for events
- To support and promote any service delivery programme the College may adopt
Customers are defined as residents, beneficiaries, relatives, visitors and colleagues.
Please click on the APPLY button to send your CV and Cover Letter for this role.
