Job Title: Front of House Assistant
Location: Royal Tunbridge Wells
Salary: Up to £25000 per annum
Job Type: Permanent
About Us: Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities
At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand
About the role:
To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service to all residents, families and customers internal and external
Duties and Responsibilities:
Services Development
- Participates, as an active member, with the retirement community’s management team in developing plans for hospitality services including a) service offerings, b) budget, c) customer communication, d) satisfaction measurements, and e) input for program development
- Coordinates services with community department heads for residents in a timely fashion.
- Works closely with the community administrator to ensure accurate billing
- Maintains a professional image with appropriate business partners and vendors
- Plays an active role in community functions by assisting in planning, set-up and delivery of service to residents
- Participates in marketing the retirement community and its hospitality services
- Responds to customer requests for information about the community and its surroundings
- Provide a valet parking service
- Responsible for all aspects of dining service, including tray/table presentation, preparation and serving of food and beverages, and clearing of service area
- Adheres to department policies and procedures and standards for safety, cleanliness and sanitation as per health standards
- Completes daily cleaning duties as scheduled to ensure cleanliness of all areas and equipment
- Establishes and maintains a pleasant atmosphere by creating an environment that promotes the enjoyment and comfort of each resident
- Customer Service
- Interacts in a positive, empathetic manner with seniors, their families, referral sources, and the community at large
- Identifies and responds to the customer’s needs in an appropriate manner. Demonstrates good knowledge regarding the senior housing industry.
- Works alongside other team members with cooperation and respect. Answers the phone with a courteous and prompt response. Provides exceptional service and quality products to all residents and guests
About you:
- Candidates require a clean driving license with no accident or charges within the last 5 years
- Demonstrates an ability to develop a network of providers and services
- Displays excellent customer service and communication skills
- Handles multiple tasks in a fast-paced environment and is well organized
- Demonstrates knowledge/experience with seniors. Provides solid mediation and problem-solving skills
- Always maintains a professional demeaner
- Works both independently and collaboratively
- Demonstrates a warm, engaging, and patient manner
- Can demonstrate use of Microsoft Office products (Word, Excel, Outlook, etc.) and Internet skills
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of Receptionist, Customer Service Assistant, Guest Services Associate, Lobby Attendant, or Front Desk Assistant may also be considered
