Finance Customer Service Adviser Apprentice

Job Title: Finance Customer Service Adviser Apprentice

Location: Liverpool

Salary: £15.7k per annum

Job Type: Permanent

Working hours: Monday to Friday, 37.5 hours between 9am – 5:30pm

About us:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

About the role:

Are you looking for a career in the financial services Sector? Do you want to be a part of one of the fastest-growing specialist insurance providers in the UK? Do you want to have the ability to develop your professional skills whilst earning a wage? If you do, you need to apply to join Acorn Insurance’s Apprenticeship Programme and kick-start your career.

We are looking for a Finance Customer Service Adviser Apprentice who has a positive and proactive approach and is excited by a challenge.

We want an Adviser who is:

• Friendly and enjoys building relationships with people.
• Committed to supporting clients using effective communication techniques including asking questions and listening to client responses.
• Focused on delivering exceptional customer experiences by working collaboratively across departments to resolve customer enquiries quickly and provide the right solutions, first time.
• Able to keep their product and finance services knowledge up to date.
• Capable of achieving high standards of customer satisfaction when dealing with finance agreement and monthly direct debit payments queries.
• Able to work with potentially vulnerable clients, who may be in financial difficulty, to take payments, set up payment plans and provide support.
• Adept at understanding the need to ensure compliance in FCA regulated activities and when amending financial agreements and customer documentation.
• Organised and able to multitask in a fast-paced environment.
• Trustworthy and reliable.
• A team player who is enthusiastic and self-motivated and who understands the importance of their role and the role of others in their team.

During the apprenticeship, you will:

• Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
• Attend monthly, online Masterclasses on topics such problem solving, customer service and delivering results.
• Receive 1:1 support from Coaches who have significant experience of being a customer services adviser within the financial sector.
• Get six-hours of study time, per week.
• Be able to attend workshops and guest speaker seminars.

Benefits

As a member of Acorn Insurance’s Apprenticeship programme, you will enjoy the following benefits:

• No Saturday or Sunday working during your apprenticeship.
• Access to a comprehensive Mental Health support network including: four free counselling sessions, a four-week programme of CBT with a trained Therapist Mentor, unlimited access to a telephone councillor 365 days a year, 24/7, and a UK wide network of Mental Health First Aiders
• High street vouchers and discounts, plus an online benefits and reward programme
• Fresh fruit delivered to the office, twice a week.
• Café Nero Flexi points available to collect for free coffee
• A cycle to work scheme.
• In-house competitions with prizes
• Free eye test vouchers and a contribution towards the cost of the frames
• The opportunity to increase your salary to between £21,000 – £24,500 OTE once you have completed your apprenticeship.

Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

*Please note, as this is a full time apprenticeship, you must not be in education to be eligible for this role.

If this is you please click APPLY

Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant will all be considered.