Job Title: Field Service Manager
Salary: Up to £42,000
Location: Worcester
Job Type: Full Time (37.5 hours)
Sprint Group is one of the UK’s premier commercial catering and refrigeration equipment suppliers, installers, and service providers, and there’s just no hiding it, we love what we do, and we are passionate about providing our customers with the best possible solutions and experiences.
It’s a demanding industry, with time-critical deliverables, and no two days are the same, and with Partners (that include some of the hottest new restaurants, and many household names) who depend on us, we need someone we can depend on too!
About the Role:
We are looking for a confident self-starter, with a positive ‘can do’ attitude, to join our team as a Field Service Manager; ideally with extensive commercial catering and/or refrigeration equipment servicing and repair experience. You will primarily be supporting field service engineers to ensure customer satisfaction by managing daily activities, performance management, conducting stock and equipment audits, provide technical and operational support, root cause analysis, troubleshooting, and spare part identification.
Duties Include:
- Consistently deliver exceptional customer support and experiences
- Routine customer visits to ensure quality of work
- and Customer-facing position liaising with site personnel.
- Installation, planned maintenance, and service repairs.
- Fault finding, troubleshooting, and root cause analysis.
- Maintain vehicle, tools, equipment, and spare parts, to ensure operational efficiency.
- Follow best practices, processes, and procedures.
- Update systems and complete paperwork on-time
- Ensure SLA adherence to minimise customer downtime.
- Support and drive continual improvement through OKRs and KPIs
- Ensure relevant health and safety regulation compliance.
- Cross-functional collaboration with back-office teams, and suppliers, to ensure parity and increase understanding.
- Provide services and support within defined area.
- Create site surveys and conduct safety assessments
About you:
Working as part of a team you must be efficient and effective, highly organized, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive.
Experience:
Essential
- Working within a similar role with 3+ years’ experience
- Fault finding and root cause analysis.
- Experience of electrical service, wiring, and maintenance
Desirable
- Repairing commercial catering and refrigeration equipment
- Completing PPM
- Microsoft Applications
Skills and qualifications:
Essential:
- Safe electrical testing and isolation
- Technical understanding and aptitude for learning
- Excellent interpersonal skills
- Full Driving License
Desirable:
- COMCAT 1 & 5
- CONGLP1 PD
- C&G 2382-15 (17th/18th Edition)
- Combiovens
- Microwaves
- Warewash
- C&G 2079 (FGas & ODS
Benefits:
- Performance-related remuneration
- Enhanced overtime rates for evenings and weekends
- Mobile phone and tablet
- Company vehicle, fuel card, uniform, and expenses
- Paid door to door
- Additional training and certification for the right person
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Field service technician, technician, engineer, field engineer, field technician, technician, Service Engineer, Installation and Repair Engineer, Service Technician, Mechanical Engineer, Mechanical Technician, Electrical.
