Job Title: Field Service Engineer
Location: Dudley
Salary: Competitive
Job type: Full Time – Permanent
At Thomas Dudley, we pride ourselves on our values of partnership, teamwork and family.
We continue to invest in our people and recognise that they are the heart of our business. We hope that those who join us are looking for a long career, we will help you to grow both personally and professionally.
Our manufacturing sites across the Black Country boast state of the art technology ensuring we are an industry leading business.
We are looking for a practical and resourceful self-starter to fill the role of Field Service Engineer within the TYDE business unit.
In this role, no two days will be the same. You will be working remotely across the entire UK, travelling to both domestic & commercial customer sites. The successful candidate must have a flexible approach to working hours and days to ensure installations, fault finding, repairs and site assessments are undertaken to a high standard of work, resulting in great customer service.
Full product training will be provided as well as a company van, phone, laptop and the necessary tools however all applicants must have a full, clean driver’s license due to the nature of this role.
Benefits
- 33 days holiday (Inclusive) rising to 38 with service.
- 4% pension contribution.
- Company sick pay.
- Annual company bonus.
- Workwear provided.
- Cycle to work scheme.
- Free parking.
- Free social events for you and your family (check out our website to see what we get up to).
- Death in service system in place.
- Access to free health services including flu jabs, eye care, hearing tests and lots more.
The role
- Investigate all off-site technical and quality issues
- Install, maintain and survey a wide range of plumbing and sanitaryware products
- Examine and report any product defects to the wider business
- Comply with all relevant health and safety legislation
- Complete paperwork accurately and on time
- Provide technical phone support for internal and external customers
The ideal candidate
- Must be able to manage tight deadlines
- Previous experience in a Field Service Engineering or Technician role / repairing or installing plumbing products, sanitaryware, electronic taps and sensors control systems.
- Previous experience in electrical fault finding or some form of Electronics/Electrical engineering
- Comfortable working out on the road from a van or car
- Good people / customer service skills
- Able to work under pressure
- Strong verbal and written skills are required to produce detailed site visit reports and communicate effectively to customers
To learn more about this role, please visit our website.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician may also be considered for this role.
