Job Title: Customer Service Engineer
Location: East Lothian – With Frequent Field-Based Travel
Salary: £32k – £37k DOE
Job type: Full Time, Mon-Fri
Sunamp’s space-saving thermal energy storage uses patented Phase Change Materials to make homes and buildings more energy-efficient and sustainable. Our innovation has resulted in a uniquely successful formula which is transforming how we use energy and provide heating and cooling around the World.
Supporting our customers throughout the product journey is central to our approach.
Their knowledge, engagement and experience with our products is managed by our Customer Service team and we are now looking to take on an experienced Customer Service Engineer to join our growing operations.
The Role:
Working in the Customer Service team you will provide practical engineering support via implementation and the repair of installations. Excellent customer service skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues and provide immediate pre and post purchase support.
Your Experience and Skills:
An excellent and effective communicator, with the ability to manage multiple tasks and work as a reliable member of the team. You will possess a can-do attitude and enjoying work with customers and helping the company to develop and build relationships. You will have previously worked in a similar role, using your engineering expertise and skills, helping to support the customer and improve their overall experience.
- Proficient working knowledge and use of Microsoft Office
- Have previously worked as a Field Engineer
- Experience in Customer support/service roles
- Ability to prioritise and work to tight deadlines
- Understanding of working knowledge of HVAC Systems
- Ability to read and understand manuals and schematics
- Comfortable with travel as required for the role
- Practical experience of controls (PLC) and their interconnectivity to HVAC componentry
- Soldiering, Welding and Plumbing skills
- Relevant and up to date qualifications in electrical, H&S, CDM, Plumbing and HVAC.
Benefits:
- Ongoing career progression,
- Medicash wellbeing payback scheme
- Discounts on many stores through our wellbeing programmes
- Employee Assistance Programmes
- Bike2Work & EV schemes
- Contributory Pension Scheme
- 30 days inclusive holiday
- Day off for your birthday
What You Can Expect From Us:
Sunamp takes the wellbeing of employees very seriously. We provide staff social areas on site with fresh fruit and beverages freely available. There are plenty of activities organised by our social committee to get involved with, including a Company Cycle Team.
Sunamp is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience in the fields of: electrical engineering, engineering, plumbing, Field Engineering, HVAC engineer, Field Service Engineer, Engineer, Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician should apply for this role.
