Job Title: Field Service Engineer
Location: Cambridge
Salary: £32,000 – £37,500 depending on experience
Job type: Full time – Permanent
About us:
Astell Scientific is a world leading manufacturer and supplier of laboratory, pharmaceutical & hospital autoclaves and sterilizers for over a century, shipping thousands of autoclaves around the world.
For many years Astell Scientific have developed a reputation as specialist manufacturers of sterilization equipment, producing a wide range of front and top-loading PLC controlled Autoclaves and Sterilizers designed to meet the exacting demands of the modern Laboratory, Pharmaceutical and Medical professionals.
Astell Scientific’s service department continue to maintain a reputation for first class service support for all the equipment we manufacture, and we are proud to receive constant customer feedback for our excellent service.
Description of the role:
To support Astell Scientific customers in the use of their products via the various goods and services offered by the Astell Service Department covering the full range of autoclaves manufactured by the company.
The role will involve Routine Preventive Maintenance, fault finding and repair, installation of new products, commissioning, basic operator training, dismantle and removal of products being replaced as well as calibration and validation in accordance with UKAS17025 on a regular basis.
Knowledge Requirements:
The role should ideally be qualified to HNC, HND or Degree level in a mechanical/electrical engineering discipline, but suitable industry experience will also be considered.
Technical Skillset:
Experience and understanding of systems, drawings, theory and application of the following regarding Fault Finding, investigation and set-up (Corrective Action, Root Cause analysis and Preventive Actions):
- Pneumatics
- Electrical control systems
- Electrical power systems
- PLC system control
- Basic plumbing
- General mechanical engineering awareness.
In addition, understanding of, and experience in working with a QMS including ISO9001, ISO13465 and ISO17025.
Having an understanding of Autoclave performance, load types and cycles, with previous experience of validation / temperature mapping is a benefit. As well as an understanding of performance adjustments to overcome control system set-up errors (knowledge preferable, but training also provided).
Personal attributes:
Self-motivated with excellent customer service skills and possess the ability to work alone to a high standard.
Good communicator for all aspects of Customer Services with an ability to focus technical discussions to the desired level (feedback to the office and advice for the user).
To “champion” all aspects of the Service Department
Flexible approach to working hours. Extended periods away from home, UK & abroad will be necessary and expected.
A current driving licence with max 3 points is an essential requirement of this role.
General PC literacy including Internet / Emailing, data transfer between devices, Software use (including Microsoft Office).
Benefits:
- 25 days annual leave plus statutory
- Pension Contributions
- Paid sick leave after qualifying period
- Life Insurance
- Internal training and career development programs
- Fully expensed company vehicle
- Full Factory training
- A Company Credit Card would be provided for subsistence expenses for ‘out of area tasks’
Extra information:
The role will be covering the east of the UK, ideally based in the Cambridgeshire region, servicing this area as well as the surrounding counties. However, flexibility to support periods away from home for Installations / validation and other technical support should be expected across the UK. Travel abroad may also be necessary.
Positions also available in other regions.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of: Engineer, Engineering, Maintenance Engineer, Service Engineer, Repairs Engineer, Mechanical Engineer, Field Service Engineer, Electrical Engineer, Technician, Mechanics, Electrician, Mobile Engineer, Multi-skilled Engineer, Mechanical Fitter, Mobile Technician, Fault Repair Engineer, Maintenance Technician may also be considered for this role.
