Job Title: Field Service Engineer
Location: Field-based (ideally located in the South-West of England)
Salary: £30,000 – £35,000 depending on experience + Overtime + Company Van
Job type: Permanent, Full time
Are you a mechanically inclined problem-solver with a background in field service or technical support? Do you have a sound mechanical and electrical understanding? Willing to learn about new products and use and develop your skills? Able to present yourself as the confident, friendly and competent face of our company? Read on
We are looking for a field service engineer to help support our customers in the UK, Ireland and sometimes further afield. We’ll provide full, hand on training at our factory in Basildon, Essex and support you with a period of on-the-job training before you get to put your technical, mechanical and electrical skills to use in new and challenging situations. You’ll be interacting with a wide variety of people, machines and settings, travelling to customer sites to install, commission, service and provide training of industrial hot melt equipment, cold glue application equipment and associated control systems.
Don’t worry if you don’t have direct experience of the responsibilities listed below – we can train you if you have technical skills, the motivation to use these skills to solve problems and the ability to provide great customer service. We are proud of our reputation, and you will be enhancing it even further. Details of how to apply below.
Key Responsibilities:
- Installation, commissioning and training of new systems, at our customers’ factories, including modification or on-site fabrication of parts, as needed, for customers in the UK, Ireland and sometimes further afield.
- Servicing, maintenance and problem-solving of existing systems.
- Solving customer’s technical problems and questions, by telephone and email.
- Professionally representing two leading brands of industrial glue application systems: WH Leary and Robatech.
- Identifying new opportunities for WH Leary and Robatech and working with the operations and sales teams to develop new business.
- Drive to customer locations, managing your own daily route to arrive in a timely manner based on customer location and issue, maintain accurate time records and complete visit reports.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
The Candidate:
Required:
- Technical and electrical experience
- Minimum of three years’ experience in hardware support or repair work in a customer-facing role in a production environment
- Clean driving record (company van is provided)
- Ability to work productively with minimal supervision
- Good communication and customer service skills
- Understanding of tools and technology needed to complete repairs (we provide tools)
Preferred:
- Experience with industrial gluing systems
Benefits:
- Base salary between £30,000 – £35,000 (subject to experience)
- Full Time Hours: 37.5 hours per week + any additional hours available paid as overtime
- 25 days holiday per year plus bank holidays
- Home-based role with occasional weekend travel/working
- Pension, Life Insurance and Health Cover
- Company van
- Company tools
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Mobile Engineer, Field Service Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician may also be considered for this role.
