Job Title: Service Coordinator
Location: Romsey, Hampshire
Salary: £15000 to £17000 per annum
Job Type: Full Time, Permanent
The Company is an independently owned international corporation, offering an established and effective range of power protection products, services and sells to a very broad spectrum of industries and sectors.
Role Overview:
This role will primarily involve supporting and coordinating the field engineers in the UK market. It is important the right candidate has strong IT, and communication skills both written and verbally.
Key Responsibilities:
- Filter incoming service calls
- Organise the Field Service diary and keep engineers up to date
- Book Engineering Jobs
- Book in all unit failures into service database
- Send all relevant Job information to customers
- Filter and administrate Service Engineers Paperwork
- Maintain existing service contract Paperwork
- Maintain Site Service Files
- Coordinate site surveys
- Provide customers with Method Statements & Risk Assessments
- Complete any Site Paperwork / Security / Health & Safety Forms
- Coordinate with customers and operations regarding all unit returns
- To ensure that the company’s profile and image is maintained at the highest standard at all times
- To perform any other duties as instructed from time to time by any Director of the company or by the Sales Managers
Key Requirements:
- Excellent communication skills
- Customer service/focus
- Excellent organisation skills
- Good time management and prioritisation skills
- Strong written, listening and oral communication sales skills
- Solution orientated with a positive, can-do attitude
- Excellent time management
- Strong knowledge of Microsoft Excel, Word and Outlook
20 days holiday per annum this will increase by 1 day for each year of service up to a maximum of 25 days.
Working hours will be Monday – Friday, 9-5:30, including a 1 hour lunch.
To apply for this role please click the APPLY button and further information will be sent to your email.
Candidates with experience of: Operations Assistant, Risk Assessment Coordinator, Installations Coordinator, Operations Coordinator, Field Service Planner, Field Service Operations, Field Service Planning, Office Administrator, Admin, Office Coordinator, Customer Service Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.
