Job Title: Female Security Agent Officer
Location: Luton
Salary: £26,987 per annum
Job Type: Permanent / Full-time – You will be required to work as part of a team covering a 24-hour operation, which will include working days, lates, nights, weekends and bank holidays. This will normally be a 4 on 4 off shift pattern. The standard shift is 11 1/2 hours, with a 30-minute unpaid break (total 12 hours) and the average working week is 40 hours.
The Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
We are currently recruiting for a Security Officer to join our established, reputable team at our Luton base. This is a permanent, full time role.
Due to the fact that the role requires personal physical contact with customers, please note that we can only consider female candidates at this time.
The Role:
Reporting to the Duty Security Officer, the Security Officer’s role is to provide world class aviation security on behalf of the Company to its customers from various different countries and to actively assist the customer service product where applicable.
Duties include, but are not limited to;
- Conducting aviation security procedures and the operation of equipment necessary to the task, such as xray, ETDE and access control, as per Ground Security Supervisor training
- Conducting searches on passengers (female agent on female passengers), staff, luggage, vehicles, Company visitors as required and dealing with the surrendering of prohibited items; making accurate reports on any problems such as luggage confiscated, persons detained, trespassing and damages to the building
- Establish, manage and develop relations (internal and external), by actively listening to expectations and shared needs, by communicating persuasively, and by handling any conflicts in a win-win perspective.
- Remain calm and focused when managing front line relations and/or operational activities and under time constraints or a heavy workload, by identifying effective strategies to solve conflicts and differences and manage tension (internal or external).
- Patrols of the company property reporting any building damage; inspecting and adjusting any security equipment and report any faults accordingly
- Pro-active assistance to other Departments which will include assisting with a presence at reception area when required, assisting as a front of house porter and assistance in basic ramp duties (full training will be given).
The Candidate:
The successful candidate for this role shall be flexible, have the ability to prioritise and demonstrate good communication skills.
Demonstrable experience of working within a Security environment (Business / General Aviation / Airline) and knowledge of provisions and procedures governing implementation of security measures within demarcated areas and land side are also required. IT Literacy (Word / Excel) are advantageous.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. The ability to prioritise in an ever-changing environment and remain calm under pressure are essential for the role.
Due to the fact that the role requires personal physical contact with customers, please note that we can only consider female candidates at this time.
- CTC cleared Hold NASP, ‘Ground Security Officer’ (GSO) formally level 1 or Ground Security Supervisor (GSS), formally level 2
- NXCT ‘National X-ray competency test’ – Cabin
- NXCT ‘National X-ray competency test’ – Hold
- Remain operational by successfully passing mandatory recurrent training
- Obtaining a demarcated area airport ID pass
- Physically fit and able to do job
- Full vision (with use of aids if necessary)
- Passing standard medical and test to obtain airside driving license within probation period
You must hold a full UK driving licence for a minimum period of one year and have a five-year checkable work history.
You must also hold the right to live and work in the United Kingdom and have been resident in the United Kingdom for a minimum period of 3 years.
Benefits:
- Enhanced annual leave entitlements (dependent on shift pattern and pro rated during first year dependent on start date
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Retirement Savings Plan Foundation (Contributory Company Pension)
- Harrods Rewards Card (staff discount)
- BHSF Health Cash Plan
- Onsite Parking
- Full Uniform also provided.
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; Corporate Security, Security Officer, Security Guard, Experienced Security Officer, Security, Security Enforcement Officer, SIA Licence, SIA Licenced Security Officer, CCTV, Security Support Officer may also be considered for this role.
