Job Title: Family Support Hub Officer
Location: Bristol (Home based)
Salary: £26,000 per year
Job type: Part-time, 2 years fixed-term contract. Up to 21 hours per week. (Part-time/Job share considered).
About us:
Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together – whether that’s for years, months or only hours.
We work with families and the brilliant people and services that support them – in hospitals, in children’s hospices and in the community – to ensure that children and families get the support they need.
About the role:
A fantastic opportunity has arisen to join our highly successful, passionate, and driven Family Support Hub Team.
As a Family Support Hub Officer, you will provide the day-to-day delivery of the Helpline, peer support and engagement opportunities, ensuring that high quality information and exceptional listening support is provided to all families contacting the service. You will also support the building of engagement platforms and peer support groups for families and contribute to the strategic development of the Family Support Hub.
You will help Together for Short Lives reach more families from different cultural and social backgrounds, understand their needs and provide direct support through our Family Support Hub.
Please note this role is home based but it will be necessary to travel to Together for Short Lives’ Bristol Office and to various locations across the UK.
About you:
You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
You will have helpline, support work or lived experience which evidences your ability to work empathetically with parents caring for a child with a life-limiting condition, have excellent communication skills, in particular an excellent telephone manner and be a skilled active listener.
Benefits:
- 5 weeks holiday – plus bank holidays
- Employee Assistance Programme
- Pension Contribution Scheme
- Group life Assurance
- Option to buy additional leave
- Cycle to work scheme
- Lifestyle Benefits – Cinema, Dining, Online shopping, Discounts etc.
- Flexible working
- Volunteering days
Please click on the APPLY button to submit your CV and complete the application form for this role.
We are always looking for talented people and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation.
Candidates with the relevant experience or job titles of: Social worker, Case manager, Child and youth worker, Family advocate, Family coordinator, Counsellor, Domestic violence, Care adviser, Care Assistant, Support worker, Helpline advisor, Hospice work and Bereavement may also be considered for this role.
