Job Title: Facilities Support Officer
Location: Blackheath, London, SE3 0PW
Salary: £25,000-£27,500 DOE
Job Type: Permanent – Full Time (37.5 hours per week)
About Morden College:
Morden College is a Charity dedicated to supporting older people. Founded in 1695 by the pioneering merchant, Sir John Morden, the Charity has been at the forefront of enriching older people’s lives for more than 300 years. Today the Charity’s core purpose is to provide older people who are in need with a home for life, to support them as they grow older, and to provide housing, care, and support, including residential nursing care, if the need arises. We are a strong community, committed to enabling the older people we support to have the highest quality of life, for the rest of their life.
The Charity’s Community Services are provided in the Almshouse accommodation on site at Blackheath and at Ralph Perring Court in Beckenham, through the vibrant communal space in the John Morden Centre and the case management approach that proactively identifies, assesses, and supports the most vulnerable in our community.
About the Role:
Working within the Real Estate Team, to help support and maintain the commercial and residential premises and their garden areas. You will be responsible for taking instructions, dealing with tenant enquiries, and attending Real Estate premises whenever required, undertake basic maintenance, cleaning and operative duties, meeting suppliers and tenants on site, undertaking and recording regular alarm tests on site as well as general administrative and documentation duties.
You will need to prioritise enquiries as required by the Real Estate Department, maintain accurate records on the team server / data base, and to support and feedback to tenants when required in a reasonable, respectful and timely fashion. You will be required to be professional, well organised, flexible, and accountable at all times.
Benefits:
We will provide you with 25 days’ holiday plus bank holidays (pro-rata for part-time roles), additional holidays for long service, an enhanced pension, free onsite parking, a 24/7 employee assistance programme, life assurance and flexible working.
The College actively encourages individuals to expand their knowledge and understanding to the benefit of all parties, and actively supports CPD opportunities through a generous learning and development budget.
SKILLS, QUALIFICATIONS AND EXPERIENCE
- Undertake regular weekly fire alarm tests at specified properties and to formally record the outcome on the appropriate on-site record / electronic Team data base.
- Ensure that all allocated tasks are completed to a reasonable industry standard, and in compliance with Morden College policies and procedures and that appropriate records are kept.
- Undertake cleaning and maintenance works when specifically allocated, that may include minor repairs, decorating, hoovering, dusting, and liaising with suppliers, picking up keys etc
- Meet suppliers on site whenever required to discuss repairs and, in some cases, to meet tenants or agents at a premises.
- Assist with suppliers undertaking of testing and inspecting regimes, and to personally undertake weekly and when required fire-alarms, emergency lighting, and other necessary tests and keep appropriate on site and electronic records and certification.
- Support the Real Estate Team when required with the ‘Keep Clear’ strategy in relation to common parts of identified residential premises, as required.
- Follow any specific premises duties specification that may be provided as a guide to identify regular tasks required at a specific property.
- Assist with call handling, tenant enquiries and emails as well as contractor communications.
- Assistance with areas managers procedures when required
- Any other administrative duties that are required by the real estate team.
- Liaise with the Real Estate Team daily and take instructions in relation to required reactive and planned maintenance & support tasks across the Real Estate Portfolio as allocated by the Real Estate Director or REPM, or Real Estate, Finance & Compliance Assistant in their absence.
- Maintain accurate records and relevant copy certificates, messages and data on the Morden College Real Estate system.
- Proactively identify and report on maintenance defects in a timely manner.
- Offer an excellent level of customer service – be respectful, positive, polite, on time and listen to the needs of residents.
Please visit Morden College direct website to read the full job advert, the job description and the person specification before applying.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: Candidates with the relevant experience or job titles of Facilities Administrator, Facilities Helpdesk Lead, Facilities Supervisor, Facilities System Specialist, Facility Coordinator, Global Corporate Properties Coordinator, Global Workplace Manager, Compliance, Procurement may also be considered for this role.
