Job Title: Exams and Assessment Administrator
Location: Cambridge
Salary: Competitive depending on experience
Job type: Permanent, Full time and Part-time would be considered
This educational charity based in Cambridge is part of the Open School Trust. They have provided tutor supported home study courses directly to learners for over 50 years, and also published learning resources for colleges and training providers and delivers blended learning programmes for public and private sector organisations.
The Role:
This role will provide administrative support to the Exams and Assessment Manager for the provision of exams and assessment services. This will involve providing exam entry and exam results advice, guidance and support to the charity’s distance learning students, and ensuring that key exams and assessment tasks are carried out at set times of the year.
- Provide advice for students intending to take exams, and their parents/guardians/sponsors
- Process exam entries to ensure standards of accuracy and entry deadlines are met
- Provide exam and coursework administration including processing of applications resolving problems and issues arising
- Deal with queries from both learners and partnership centres, making exam and coursework entries, ensuring information provided to learners is accurate
- Deal with queries around special access arrangements, liaising with students and exam centres
- Lead on oral exam sessions
- Update and maintain key exam and assessment information learner management system for students and tutors
- Keep up-to-date with JCQ changes and regulations (including other awarding bodies)
- Work with the Exams and Assessment Manager to ensure that key dates and deadlines on the exams and assessment calendar are planned and met
- Work with other key staff to resolve queries and complaints linked to exam entry processes and exam results issues
- Maintain good working relationships with partnership exam centres.
- Provide advice and support to on-course students (A level, I/GCSE), monitoring progress, where appropriate, ensuring students are aware of important deadlines, resolving queries and helping to develop and implement student experience improvements
- Manage the exam results processes
- Monitor survey responses
- Provide ad hoc admin support to the Student Services Team (pre and post enrolment) in busy times, holiday, and sickness
- Undertake other duties and responsibilities as requested, since all staff are expected to work flexibly to respond to changing priorities and make sure that customer needs and business objectives are met
The Candidate will be/have:
- A proactive and focused individual with drive and enthusiasm
- A passion for education and the opportunities it presents to change lives
- A willingness to go above and beyond for the charity and its students
- Experienced education administrator ideally having a good understanding of examination requirements, exam entries and regulations
- Excellent communication and presentation skills – both written and verbal
- Good analytical skills -able to understand and present data
- Proactive approach
- Excellent attention to detail
- Good time management
- IT literate and willing to learn new systems
- Experience of working in a customer service and/or administration role is essential
Benefits:
- 23 days annual holiday (plus 4 days Xmas shutdown)
- Healthcare group life scheme
- Employee discount on courses and other training and development opportunities
NO AGENCIES
Please click on the APPLY button to send your CV and Cover Letter for this role.
Working arrangements: the post holder will work at their office in Cambridge. There is limited parking and there are currently no parking spaces available but there is nearby off street parking, good public transport and park and ride close by.
Candidates with the relevant experience or job titles of; Exams, Assessment and Administrative Officer, Administrator, Support, Assistant, Customer Services Administrator, Office Administrator, Office Admin, Operational Support, Office Assistant, Office Associate, Operational Administrator, Office Support, General Admin may also be considered for this role.
