Event Manager

To be considered for this role please submit your application direct to The Lowry via The Lowry link which will be sent via email. Or go straight to our website. Applications not submitted via this link are unfortunately not visible to The Lowry and therefore cannot be considered. Thank you for your co-operation.

Job Title: Event Set up Agent

Location: Hybrid/Remote based

Salary: £21,332 pro rata per annum

Job Type: Full time (37.5 hours per week) part time (up to 20 hours per week) contracts.

The Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. We are committed to celebrating the unique heritage of the location, putting communities and people at the heart of all we do.

About the role:

Responsible for building and maintaining live events on the Quaytickets ticketing system and offering ongoing support to The Lowry and Quaytickets clients using our computerised ticketing system.

Key Responsibilities:

• Setting up shows and events using the SRO computerised ticketing system.
• Providing support and over the phone, via email and occasionally on site at client venues.
• Proactively working with clients to ensure they are using the tools provided by Quaytickets aseffectively as possible.
• Create new report templates, ticket layouts and seating plans for customers as required.
• Setting up marketing discounts, offers, memberships and extras as required.
• Administer ticket mark backs, API sales and other 3rd party sales from agents, affiliates and partners who work with The Lowry, Quaytickets and our clients.
• Produce and schedule reports using, but not exclusively, SRO and Excel.
• Event close off.
• Identify and log system problems with Seat Geek (SRO) and ensure system problems are appropriately escalated internally.
• Process ticket sales, exchanges and refunds as required.
• Producing work to a high standard of accuracy. Checking colleagues work and initiating processes to resolve mistakes.
• Assist with mobile box office configuration and support both onsite/offsite and over the phone.
• Work together with other departments within The Lowry ensuring the best possible experience for all our visitors and customers.
• Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety both in the delivery of services and the treatment of others.
• Identify and undertake training and development as required in order to meet personal and business needs.

Essential Skills and Experience:

• Ability to become quickly adept at using new technology.
• Ability to prioritise work and work well under pressure.
• Strong attention to detail.
• A working knowledge of Microsoft Excel.
• High level of numeracy.
• Literate.
• Experience of working in a ticketed Arts or live entertainment venue or alternatively at a ticketed visitor attraction.

Desired Skills and Experience:

• Strong customer care and excellent communication skills.
• Ability to work on own initiative.
• Flexible approach to change.
• Problem solving with electronic sales systems.
• Able to take responsibility and be accountable for own work.
• Knowledge of computerised box office systems.
• Worked in a box office, ticket agency, other large ticket sales environment or system supplier.
• Applying knowledge to solve new and challenging problems.
• Driving Licence.

Benefits and package:

• Complimentary and discounted theatre and live event tickets.
• Free car parking just a few minutes’ walk from The Lowry building.
• Generous annual leave entitlement and a paid day off for your birthday!
• Discounts at the bars, restaurant and gift shop located within The Lowry building.

Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.

The closing date for this vacancy is Tuesday 30 August 2022 at 12:00.

The successful candidate will be required to work 37.5 hours per week, 5 days out of 7, with a mixture of 9:30 – 17:30 and 12:00 – 20:00 shifts, including evenings, weekends and bank holidays.

To ensure fairness during our shortlisting process, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.

If you’re interested in the role and would like to put yourself forward please hit APPLY.

Candidates with experience of: Events Manager, Senior Event Manager, Senior Event Operations Manager, Conference Manager, Operations Manager, Events Coordination Manager, Ticketing, Event setup agent may also be considered for this role.