Job title: Epicor ERP Systems Administrator
Location: Newcastle upon Tyne
Salary: £32,000 – £38,000 per year – Depending on experience.
Job Type: Full-time, permanent.
About the Role:
We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects.
As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap.
Key Responsibilities:
- Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner.
- Manage Epicor ERP system security and user access and ensure compliance with company policies.
- Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations.
- Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc.
- Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues.
- Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures.
- Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment.
- Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security.
- Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides.
- Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events.
Qualifications, Skills and Experience:
- Bachelor’s degree in information technology, computer science, or a related field (or equivalent work experience).
- Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above.
- In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting.
- Strong SQL skills and experience with database administration, queries, and scripting.
- Experience preferable the below*
- SSRS, PowerBI or other reporting tools.
- Epicor Service Connect (now Automation Studio) REST API, or other integration tools.
- Epicor Data Analytics (ADI), Power BI, or other business intelligence tools.
- Epicor MES, EDD, or other shop floor applications.
- Epicor CRM, DocStar (ECM), or other related applications.
- Windows Server, Active Directory, IIS, and network administration.
- ITIL, ISO, or other IT standards and best practices.
*We appreciate that few people will have experience with all of the above, this is a guide.
Desirable:
- Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365
Disposition (Required critical behaviours):
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Able to explain complex software topics with simplicity
- Tenacious, passionate and proactive
- Has a continuous improvement mindset
- You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met
- Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards
- Ability to work independently or as part of a team and manage multiple tasks and priorities.
- Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation.
- Ability to work under pressure and meet deadlines.
- Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field.
Please click the APPLY button to submit your CV for this role.
Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
