Job Title: Employee Communications Consultant
Location: Flexible (London or working from home)
Salary: Competitive
Job Type: Full Time, Permanent
Punter Southall Aspire is a major investment and savings business that blends a strong customer focused heritage with a modern technology-led outlook with almost £4 billion of assets under advice, 200,000 scheme members and 13 offices across the UK. We work with employers, trustees and private clients through their regional UK offices to design and manage solutions that meet clients’ unique needs.
The Department:
Our Employee Communications Team is responsible for:
- Implementing bespoke internal communication strategies for our clients (both corporate and Trustee); typically covering pensions, retirement, financial wellbeing and/or employee benefits
- Developing new communication products and consulting services to take to market, such as Aspire to Retire (our pre-and-at retirement education, guidance and advice experience) and other templated solutions like learning modules, email campaigns and guides
Role Overview:
The primary purpose of this role is to deliver our Aspire to Retire proposition – a newly developed pre-and-at retirement communications proposition. Our mission statement for Aspire to Retire is quite simple: ‘To ensure employees leave the workplace when they want, how they want, and enjoy fulfilled lives in retirement, free from financial stress.’, and its success is an integral part of our 2021 growth strategy.
The Aspire to Retire proposition has a multi-channel communications experience including nudge marketing, an array of digital and other key communication channels. In this role, you will be responsible for:
- Onboarding clients
- Delivering quarterly email campaigns
- Developing topical news briefings
- Maintaining and developing the Resource Centre (website) and other digital channels
- Reporting user engagement
- Developing bespoke client materials (guides, welcome packs, webinar engagement campaigns etc.)
- Proactively improving the overall communications strategy in response to user engagement and market trends
- And much more!
Key responsibilities & accountabilities:
- Consulting with prospects/clients on their internal communication needs, and then delivering effective communication strategies
- Generating new business through prospects and our consultants’ bank of clients; putting together proposal and attending new business meetings / pitches
- Implementing client communication projects; working with our associates, technical experts, compliance team and freelance writers / designers to deliver them
- Developing strong relationships with our consultants (and their clients) across the UK; becoming one of their trusted ‘go to’ communications consultants
- Being an active participant of our Employee Benefits ‘communications group’ who are focused on delivering ‘business as usual’ communications such as member guides, legislative updates and presentations
- Developing and pushing forward our overall communications proposition (for example, responding to new market needs or identifying new opportunities), developing consulting collateral and keeping consultants up-to-date
- When needed, developing new templated communication solutions in-line with consultant and market needs
- Invoicing and keeping client records up-to-date
- At times, the job holder may have to undertake other activities of a similar nature
Skills, abilities & personal qualities:
For this role you will be passionate about Communications and Engagement, and ideally have:
- Experience in delivering complex, multi-channel communication projects
- Experience in pensions, pre-and-at retirement communications
- Expertise in digital channels including website design and email delivery (we use Hubspot for our website, email delivery and engagement analysis)
- The ability to build relationships and influence stakeholders
- Consulting, strategy and client management skills
- Strong writing and project management skills
- A commercial and business awareness
- Experience in Financial Wellbeing and Employee Benefits (preferred)
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with experience of: Communications Manager, Client Engagement Officer, Marketing and Communications Officer, Marketing Manager, Relationship Manager, Customer Engagement Manager may also be considered for this role.
