Job Title: E-form Development Officer
Location: Woodbridge, Suffolk
Salary: £25,419 – £36,371 per annum (career graded, job evaluation pending)
Job Type: Permanent/Full-time – 37 hours per week
Closing date: 11.30pm, 23 October 2022
Interview date: week commencing 31 October 2022
About us:
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
The role:
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We currently have an exciting opportunity to join East Suffolk Council’s Digital Team as an E-Form Development Officer. Whether you are experienced or looking to develop your skills further, please read on, this is a career graded role to allow for the right candidate to join our dedicated team. We offer a mature approach to remote and flexible working so come help us meet our digital aims and ambitions at East Suffolk!
You will play a key role in the implementation of e-form solutions to contribute towards the continuous improvement of our digital service provision, promote more efficient/streamlined transactions and enable digital channel shift through self-service options across all council services.
As part of this role, you will work with teams across the Council to assess their requirements, understand business processes and develop new digital processes to support their service needs. You will also provide ongoing technical support in relation to e-forms, self-service portals and CRM environments and proactively use statistical analysis to inform future development and improvements, including accessibility.
The Candidate:
Our ideal candidate will have excellent IT skills as well as technical knowledge and experience in e-form creation software, process improvement and user experience design. You will also have excellent communication skills, a high level of initiative and the ability to challenge and improve current working practices to transform the way we work.
If you think you have what it takes to be successful in this role, even if you don’t meet all the essential requirements, please apply. We’d appreciate the opportunity to consider your application. We are working in an agile way and can accommodate remote working arrangements for the right candidate.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.
Here are some of the main benefits:
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Please see our benefits brochure for further information.
The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager.
Please click on the APPLY button and you will be redirected to the Council’s careers page.
Candidates with the relevant experience or job titles of; Community Improvement Officer, Community Investment, Improvement and Development Officer may also be considered for this role.
