Job Title: Duty Operations Controller
Location: Stansted
Salary: £39,392 per annum
Job Type: Permanent, full-time (40 hours per week)
Must have the right to live and work in the UK
Must hold a Full UK driving licence
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
JOB DESCRIPTION
THE ROLE:
Reporting to the Operations Manager, the role of Duty Operations Controller, a first line supervisory role requires an assertive, experienced individual with a can do attitude, who believes in delivering the highest level of Customer Service to ensure the reputation and name of Harrods Aviation is held in the highest regard by our Customers.
Responsible for controlling and planning the day to day operation, the Duty Operations Controller will be required to oversee all aspects of aircraft handling and flight planning.
The role will include delegating tasks to the Operations Assistants, accepting flights by completing an analysis on the capacity level and co-ordination and liaison with both customers and staff.
The successful candidate will be the first point of contact for the flight crew and provide technical and administration support to the other departments.
You will also be responsible for the day to day management of the Operations Assistants.
HOURS OF WORK:
The Stansted base operates 24 hours per day, 7 days per week, 365 days per year – as a result, the successful applicant must be flexible and professional.
You will be required to work as part of a team which will include working days, lates, nights, weekends and bank holidays.
This will normally be a 6 on 3 off shift pattern (40 hours per week), however flexibility will be required due to the possibility of occasional lone working or workload, in which case actual shift times may be varied.
THE SUCCESSFUL CANDIDATE:
The role is demanding and the successful candidate should be flexible, able to work under pressure and have the ability to prioritise whilst remaining calm and continuing to set a professional example to your team.
Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential.
Good computer skills and administration skills (Microsoft packages, general working knowledge of systems) are an essential requirement.
A full UK driving license is essential, as is holding the right to live and work in the UK.
You will also need to have a 5-year checkable history in order to obtain an airport ID pass.
BENEFITS
- Enhanced annual leave entitlements
- Holiday Purchase Scheme
- Happy Birthday Day
- Harrods Rewards Card (staff discount)
- Full uniform provided
- Onsite Parking
Please note the company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience, qualifications, and job titles of: Director of Operations, Operations Management, Logistics Supervisor, Operations Coordinator, Logistics Operations Executive may also be considered for this role.
