Job Title: Desktop Support Specialist
Location: Coventry
Job Title: Full-time
We’re integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction.
We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction.
The role
The Desktop Support Specialist II is a critical role within TrueCommerce as it provides general computer hardware and software support to all functional departments across the company. This position helps to implement, deploy, maintain and support computer technology and equipment. They are to respond to calls and diagnose equipment and configuration issues with a variety of applications at the user’s desk or remotely via remote desktop tools. This position requires the individual to be a strong team player and have the ability to respond and complete tickets within published service levels.
Duties
- Provide first line response to TrueCommerce personnel and on-site partners requiring assistance with information technology issues and problems
- Diagnose and resolve problems with desktop/laptop hardware and software, printers and peripheral equipment remotely as well as desk side
- Escalate more involved problems to the appropriate Network and Application Support Teams
- Track issues to resolution and update internal knowledge base
- Configure PCs and Laptops for deployment to users at headquarters, remote office locations and home office employees. Perform recovery tasks for end-user systems
- Perform moves, adds, and changes including phones and computer system set-ups
- Multitask and manage multiple priorities effectively
- Assist in the evaluation of new hardware, software and related peripherals
- Ensure all equipment and software is accounted for
- Maintain hardware asset database
- Keep informed of industry knowledge and trends
- Maintain appropriate Hardware and OS certifications and credentials
About you
You should be able to skilfully manage competing priorities from multiple internal stakeholders. Possess excellent communication skills, being able to communicate at a technical and management level with internal teams.
Experience
- Experience supporting end users and supporting higher level IT team members.
- Experience with Windows 10
- Window Server Experience
- Familiarity with supporting VOIP phone system
- Knowledge of Active Directory and Group policy
- Capable of effectively supporting remote users via voice, e-mail, chat, etc.
Essential skills
- Excellent customer service and communication skills
- Computer skills
- Strong documentation skills
- Dependability
- Be able to work as part of a team
Before making an offer, TrueCommerce may carry out a criminal record check against you. Using criminal record checks processed through the Disclosure and Barring Service (DBS), TrueCommerce complies fully with the code of practice and undertakes to treat all applicants for positions fairly.
TrueCommerce undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed.
By continuing with your application, you are giving us permission to carry out this check.
Please click the APPLY button to send your CV and Cover Letter.
Candidates with the experience or relevant job titles of; IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Support Engineer, IT Desktop Support, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician will also be considered for this role.
