Job Title: Support Engineer
Location: Hull
Salary: £25,000+ DOE
Job type: Full-time, Permanent.
Working Hours: Full Time – 40 Hrs. Mon-Fri
We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull.
We are looking for a Support Engineer to join our growing Technical Support team.
Key Responsibilities:
The successful candidate will be involved in the day-to-day support of our client base at a 2nd line level.
Client facing projects will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You will also be an escalation point from 1st line support.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.
Key Requirements:
The applicant must have experience working in a 2nd line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full driving license and access to a vehicle is required. A minimum of 3 years’ experience working within managed services support is desirable.
The successful candidate must hold a full UK driving license as travel to client sites is required.
Essential experience:
- Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
- Knowledge of TCP/IP fundamentals, IP Subnetting, routing protocols and network management
- Understanding of networking components (i.e. VPN’s, LAN’s, WAN’s, VLAN’s, DNS and DHCP)
- A comprehensive understanding of Microsoft Windows Operating Systems
- Experience with industry standard firewalls (preferably SonicWALL) or equivalent
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Experience delivering client facing IT projects
- Conversant with Microsoft 365 products
- Customer focused with outstanding customer empathy
Desirable experience:
- Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
- Experience of administering Active Directory and GPO
- Microsoft Hyper-V Management
- Exposure to VOIP systems and principles
- Exposure to Web Hosting and DNS
- Exposure to Microsoft Azure
- Microsoft 365 Migration
- Remote Desktop Services
- MSP Products incl. deployment (Antivirus, Patch Management, Backup, Reporting, Alerting, Password Managers)
Benefits:
- Enhanced Pension Scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
- Company commission + bonus scheme
- A company culture that promotes work life balance
- Flexible remote working
- Continued learning and development
- Access to mental health support
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; ; IT Analyst, IT Technician, IT Service Desk Technician, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer may be suitable for this role.
